Manager, Operations Support and Compliance (11011)

Manager, Operations Support and Compliance (11011)

1 week ago Be among the first 25 applicants

Toronto Transit Commission (TTC) provided pay range

This range is provided by Toronto Transit Commission (TTC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$124,706.40/yr - CA$155,846.60/yr

JOB INFORMATION

Requisition ID: 11011

Number of Vacancies: 1

Department: Operations Support (20001207) - Operations Support and Compliance (30000531)

Salary Information: $124,706.40 - $155,846.60

Employment Type: Regular (Hybrid)

Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day

Posted On: April 8, 2025

Last Day to Apply: April 14, 2025

Reports to: Head, Operations Support

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Looking for a new and exciting job opportunity? We are looking for a Manager, Operations Support & Compliance to join our Operations Support Department!

What You Will Do

Reporting to the Head, Operations Support, you will be responsible for supporting the Transportation and Vehicles Group with day-to-day operations as well as assisting in the overall management and administration of the Operations Support Department. You will be responsible for leading and providing advice on the development and implementation of Transportation and Vehicles Group strategies, policies and procedures.

Other responsibilities of your role will include:

• Assisting the Head, Operations Support in providing day to day support to the Transportation and Vehicles Group from a strategic, project, procedural and compliance perspective.
• Directing and/or conducting various projects, investigations and programs for the Transportation and Vehicles Group, including interpreting results of studies as well as developing and recommending alternatives to correct deficiencies and improve operational efficiency.
• Leading the development, implementation, monitoring and evaluation of operating and administrative rules, standards, procedures and programs for the Transportation and Vehicles Group; ensuring that such rules and procedures do not negatively impact safety of customers and employees or transit service.
• Acting as a Transportation and Vehicles Group resource and providing advice, direction and interpretation regarding rules, procedures, and standards.
• Leading in the implementation of TTC, Department and Group level policies.
• Responsible for all components of the Transportation and Vehicles Group Emergency Preparedness, Business Continuity program and Rules Compliance Programs including the management of the Divisional Support section.
• Assessing departmental and group level processes to ensure consistency and effectiveness and leading various transformation and change management initiatives within the Group.
• Leading development, consolidation and administration of departmental and group level business plans, strategies, goals and objectives.
• Leading comprehensive analyses utilizing organizational and operational performance data, identifying trends and recommending improvements.
• Researching information and preparing/presenting various reports and recommendations related to all areas of responsibility.
• Liaising with internal/external contacts regarding all areas of responsibility as required.
• Keeping informed of industry trends, best practices and new technology.
• Responsible for and managing performance of section staff.
• Will substitute for the Head, Operations Support, during periods of absence as required or on a rotational basis.
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• Participation in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Manage projects
• Plan and organize activities / projects to meet section and organizational goals
• Understand and apply administrative policies, processes, and procedures
• Apply analytical skills
• Use office technology, software and applications
• Communicate in a variety of mediums

What Qualifications Do You Bring?

• Completion of University Degree, or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent combined with progressively responsible experience in management and administration.
• Sound knowledge of business administration principles, practices and procedures.
• Sound knowledge of research methods and techniques.
• Good understanding of pertinent legislation (i.e. Health & Safety regulations, etc.)
• Excellent analytical, investigative and problem solving skills to deal with the complexities of managing large projects.
• Ability to lead, plan, and manage several projects and make sound business decisions in a timely fashion.
• Ability to develop, recommend and implement operations and administrative policies, procedures, standards, rules and performance measures.
• Must be able to motivate employees and co-ordinate efforts of others to accomplish objectives.
• Must have the ability to track multiple projects and make sound business decisions in a timely fashion to adapt to changing situations.
• Working knowledge of computers and relevant computer applications.
• Knowledge of the risks and controls present in the transit operating environment including all transportation modes.
• Must possess sound judgement, effective time management skills; superior oral communication and writing skills; good public speaking, public relations, and presentation skills; excellent administrative, team building, leadership, investigative analytical and problem solving skills; well developed organizational and interpersonal skills.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and the Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Demonstrated ability to apply effective management skills to lead a team, mentor, coach and motivate staff to ensure objectives are met with regard for quality and effectiveness.
• Proven experience managing complex programs and projects interfacing with internal stakeholders.
• Must have or develop knowledge of departmental and TTC organizational structure, operations, functions, policies and procedures applicable to the work performed.
• Comprehensive knowledge of TTC policies, transit operations, operations rules, procedures and operational issues relating to transit operations, safety and emergency operating procedures.
• Must obtain and maintain Rule Book certification.
• Must have or develop a thorough knowledge of TTC Collective Agreements.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Urban Transit Services and Rail Transportation