Manager, Operations Accounting

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

As a member of the Finance team, the Manager, Operations Accounting is responsible for managing activities, resources, and responsibilities of month end reconciliations, process changes, balance sheet review and other general accounting work in conformance with established policies, practices, and procedures.

Key Responsibilities:

• Mentoring staff, bank and other GL account reconciliations.
• Managing finance customer service portal (Helpspot) and resolving finance related queries for our agents/customers.
• Month end closing and balance sheet review.
• Managing projects, input and manage accounts receivable and accounts payable, including invoicing.
• Cross-team collaboration.

Job Responsibilities:

• Guide team members to ensure alignment with company policies and procedures.
• Keep team members motivated and engaged to be efficient and effective.
• Respond to internal business partners’ and agents’ queries via email and HelpSpot portal within company’s provided SLA.
• Experience in full-cycle accounting, including account reconciliations, accounts payable (AP), accounts receivable (AR), and month-end close processes.
• Maintain General ledger and prepare monthly reconciliation of balance sheet accounts.
• Ensure timely payments and collections of payable and receivables respectively, liaising with vendors and clients when needed.
• Oversee clients’ accounts reconciliation, receivable, and collections in TRAMS.
• Accurately accrue invoices received but not processed by deadline at period end.
• Assist in month end close responsibilities, performing account reconciliations, revenue, cost allocations and monthly intercompany transactions.
• Provide timely and accurate financial services to business partners, in accordance with management instructions.
• Lead and manage projects related to process improvements, system upgrades, or other operational initiatives, ensuring projects are completed on time, within scope, and aligned with organizational goals.
• Monitor and track project progress, identifying and addressing risks or issues as they arise.
• Review information and follow up on discrepancies to protect against fraud and report and provide proof of suspicious activities.
• Monitor and identify financial risks, implementing necessary processes and controls to mitigate identified risks.
• Provide analysis and recommendations as required. Implement approved process changes.
• Manage internal controls to ensure streamlined process for improved efficiency, productivity, decrease redundancies, and improve accuracy by adding control checks.
• Mentor, guide, coach, train, and cross-train staff and ensure staff development that is consistent with the company objectives.
• Ensure compliance to company policies and procedures.
• Assist with government and regulatory reporting on monthly, quarterly, and annual basis.
• Ensure month end activities and audit queries are completed in a timely and accurate manner.
• Play key role in back-office system maintenance and future implementations.
• Provide training to new and existing staff.
• Other duties as assigned.

Qualifications:

• Full cycle accounting experience.
• Preference is given to candidates with a travel industry background.
• Experience leading a team of 6+ individuals including outsourced service providers.
• Bachelor’s degree in accounting or finance.
• CPA designation or working towards a designation.
• 5+ years of experience in a general accounting role with 2+ years people management experience.
• Proficiency in MS Office – Advanced Excel required.
• Any experience with large multi-module cloud accounting systems (especially Dynamics NAV/ MS D365) will be considered a great asset.
• Knowledge of TRAMS back-office system will be considered as an asset.
• Excellent English verbal and written communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Champion in change management and continuously look for evolvement of the business.
• Ability to work well independently and with a team.
• Demonstrates ability to work in a fast-paced environment and can balance different priorities at once.
• Consistently deliver excellent Customer Service to all internal and external customers.
• Resolve difficult and complicated challenges while maintaining a positive attitude and an open mind in the event of changes in business needs, conditions, or work responsibilities.
• Consistently demonstrate high level of drive, infectious to the surrounding environment, and preserve effectiveness, motivation and focus for extended periods of time.
• Maintain professionalism and a positive attitude in all situations.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.