Manager of Employment Services

Position Description

This bilingual position as Manager for Employment Services plays a pivotal role in facilitating the smooth operation of our continuous improvement projects and efforts to support the EmployNext Service Provider network. Your primary responsibilities will revolve around community collaboration in collecting and managing information from community partners, service providers, employers, and jobseekers participating in our employment services program. This role will focus on developing and executing project plans for identified strategies and the development and facilitation of training based on network needs.

KEY RESPONSIBILITIES:

• Support effective public relations and communications regarding the priorities and outcomes of the Centre of Excellence.
• Engage in discussions with community, industry, and strategic partners to discuss successes, challenges, areas of improvement, etc.
• Administer membership records and communications.
• Collect and receive detailed information from partners to consolidate into reporting format.
• Coordinate and lead Change Management and Training initiatives across Ontario.
• Develop and maintain presentation materials, meeting resources, toolkits, etc.
• Maintain thorough records of activities and progress throughout engagement with team members and service providers.
• Collect and analyze key data and insights derived from technology platforms, surveys, and consultations.
• Support various administrative functions across different areas within the employment services department, including staff coordination, training scheduling, etc.
• Initiate and implement change management initiatives based on Service Provider feedback and needs across 3 catchment areas.
• Other related duties relevant to this position as may be required.
• Comply with all regulations, policies, and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Qualifications

EDUCATION and CERTIFICATIONS:

• College Diploma in Business Administration, Human Resources, or a related field (or equivalent experience).
• Training & Change Management certifications an asset.

KNOWLEDGE and EXPERIENCE:

• 4 years of community engagement, training, change management, or related experience.

SKILLS and COMPETENCIES (Interpersonal Communication, Financial, Managerial, Problem solving):

• Bilingual (English and French).
• Proven experience in community engagement and training, preferably within the employment services sector.
• Excellent facilitation skills in large and small groups virtually or in-person.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse collaborators, including dealing with community partners, clients, subcontractors, and all levels of Serco staff.
• Proficiency in MS Office Suite.
• Experience with training platforms and project management platforms an asset.
• Ability to effectively manage multiple simultaneous and rapidly changing priorities, and work to agreed-upon schedules.
• Proven problem-solving and computer skills.