Manager of Consumer AI Enablement Team - Centre of Excellence

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Manager of Consumer AI Enablement Team - Centre of Excellence

Location:

Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA

Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

Join our team!

Shape the future of AI-driven solutions at TELUS while ensuring alignment with our financial and strategic objectives. Your role will be crucial in bridging technical innovation with business value, driving responsible AI adoption across the enterprise.

The TELUS Consumer Solutions (TCS) Strategy & Planning team is growing, and we're looking for a visionary leader to spearhead our AI initiatives!

About the team

The Strategy and Planning team is the strategy house for TELUS Consumer Solutions where you will work with team members across all levels of the organization to drive medium to long-term strategic initiatives. The team works closely with the TCS leadership team to drive various AI-enabled programs, financial modeling, and predictive analytics to shape the future direction of the business.

As the connective tissue across multiple functional SVP groups, we enable strategic decision-making, manage executive-level program updates, and drive short to long-term strategic alignment.

Here’s the impact you’ll make and what we’ll accomplish together

Reporting directly to the Director of Integrated Financial Planning, you will:

• Lead a team focused on implementing sustainable AI services and tools
• Lead AI initiatives within TCS, from implementation strategy to developing predictive models and AI-driven business solutions
• Champion AI adoption and innovation while ensuring alignment with financial planning objectives
• Accelerate data and AI strategy across Consumer Solutions to meet strategic and financial goals
• Devise and implement plans for responsible AI adoption, fostering AI maturity with measurable improvements
• Conduct annual strategy exercises and business planning with senior leaders
• Develop compelling business cases and executive presentations
• Coordinate strategic initiatives across teams and business units

Qualifications

You're the missing piece of the puzzle:

• Collaborative leadership style, creating an inclusive environment at all organizational levels
• Ability to navigate ambiguity and structure effective solutions for cross-functional stakeholders
• Passion for technology and AI, coupled with agile thinking
• Commitment to team member coaching and mentorship
• Strong problem-solving skills with a structured approach
• Excellent organizational and prioritization abilities
• Robust financial modeling and business planning capabilities

Great-to-haves

• Knowledge of the telecom industry
• Experience leading large programs cross-functionally
• Expertise in creating strategic frameworks and financial models
• 3-5 years experience in AI strategy and/or solution delivery
• Masters of Business Administration (MBA) degree
• Professional certifications in AI/ML technologies

Salary Range: $94,000-$142,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.