JOB INFORMATION
Requisition ID: 10949
Number of Vacancies: 1
Department: Strategy And Customer Experience Group - Marketing
Salary Information: $ 106,597.40 - $ 133,315.00
Pay Scale Group: 10SA (CAN/S/J/10SA)
Employment Type: Regular - Hybrid
Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: Monday March 10, 2025
Last Day to Apply: Monday March 24, 2025
Reports to: Head, Marketing and Customer Experience
The Toronto Transit Commission (TTC), North America's third largest transit system, has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities. This plan continues the TTC’s legacy of delivering service to hundreds of millions of customers a year.
Career Opportunity
Come join our Marketing and Customer Experience team and apply for the Manager, Marketing Operations role!
What you will do
Reporting to the Head, Marketing & Customer Experience, the incumbent is responsible for managing stakeholder requests for customer communications campaigns, internal and external marketing/social media work, design work, events, and operational needs from across the TTC by establishing and ensuring efficient and effective marketing processes.
This position researches, develops, implements, and continuously improves processes and quality assurance measures to meet both client expectations and internal standards. This involves working with IT/Procurement to onboard an integrated software program to manage requests and work tracking. The incumbent will also provide coaching/consulting to stakeholders requiring the department’s services.
The incumbent will also be responsible for the following key objectives:
The incumbent demonstrates behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment.
What skills do you bring?
What qualifications do you bring?
What We Offer
Commitment to EDI
The TTC is committed to equity, diversity, anti-racism, and inclusion in its services and workplaces. The TTC encourages applications from all applicants, including those from historically marginalized groups.
The TTC’s policy prohibits relatives of current TTC employees from being hired into positions where there is a conflict of interest. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.