Manager, Marketing Operations (10949)

JOB INFORMATION

Requisition ID: 10949

Number of Vacancies: 1

Department: Strategy And Customer Experience Group - Marketing

Salary Information: $ 106,597.40 - $ 133,315.00

Pay Scale Group: 10SA (CAN/S/J/10SA)

Employment Type: Regular - Hybrid

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day

Posted On: Monday March 10, 2025

Last Day to Apply: Monday March 24, 2025

Reports to: Head, Marketing and Customer Experience

The Toronto Transit Commission (TTC), North America's third largest transit system, has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities. This plan continues the TTC’s legacy of delivering service to hundreds of millions of customers a year.

Career Opportunity

Come join our Marketing and Customer Experience team and apply for the Manager, Marketing Operations role!

What you will do

Reporting to the Head, Marketing & Customer Experience, the incumbent is responsible for managing stakeholder requests for customer communications campaigns, internal and external marketing/social media work, design work, events, and operational needs from across the TTC by establishing and ensuring efficient and effective marketing processes.

This position researches, develops, implements, and continuously improves processes and quality assurance measures to meet both client expectations and internal standards. This involves working with IT/Procurement to onboard an integrated software program to manage requests and work tracking. The incumbent will also provide coaching/consulting to stakeholders requiring the department’s services.

The incumbent will also be responsible for the following key objectives:

• Process Development and Continuous Improvement
• Internal Customer Service and Process Management
• Quality Assurance and Departmental Workload
• Key Performance Indicators and Reporting
• Training and Development
• Client Satisfaction

The incumbent demonstrates behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment.

What skills do you bring?

• Assess and manage corporate risk
• Demonstrate specialized expertise and knowledge in the assigned field
• Manage projects
• Manage conflict
• Communicate effectively
• Counsel, advise, and coach in the relevant discipline
• Create and deliver presentations
• Document and manage information and records
• Demonstrate effective interpersonal communications

What qualifications do you bring?

• Completion of a post-secondary college diploma or university degree in a related discipline such as Marketing, Communication, Business Administration, or a combination of education, training, and experience deemed to be equivalent.
• Experience in process development/management, creative/marketing project management, quality assurance, and/or account management
• Experience with MS Office, MS Project and Monday.com or equivalent product management software
• Demonstrated experience in leadership and finding solutions with positive outcomes
• Demonstrated knowledge related to marketing/communications, design, wayfinding, and creative production processes.
• Ability to manage multiple projects simultaneously and meet deadlines
• Ability to cost projects and maintain budget spend
• Excellent written and verbal communications skills
• Sound judgement and organizational skills
• Ability to deal with conflict and stressful situations
• Must have, or rapidly acquire, a comprehensive knowledge of the Ontario Human Rights Code and related accessibility requirements.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture
• A flexible, hybrid work approach
• Membership in the TTC defined pension plan
• A comprehensive benefits package
• Support for professional development opportunities

Commitment to EDI

The TTC is committed to equity, diversity, anti-racism, and inclusion in its services and workplaces. The TTC encourages applications from all applicants, including those from historically marginalized groups.

The TTC’s policy prohibits relatives of current TTC employees from being hired into positions where there is a conflict of interest. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.