Manager, Learning Technology and Standards

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

As a Manager, Learning Technology and Standards your responsibilities will include:

1. Be passionate about learning technology, the colleague experience, system standards and data integrity
2. Lead and/or support initiatives that enable system adoption and process improvements
3. Be the expert on the technical and functional capabilities of our learning systems, including:
1. Consult on creative ways to use our learning systems to enhance our courses and learning programs
2. Partner with internal IT team and external vendor partners on approved initiatives
4. Lead the learning support function with excellence, including:
1. Manage the learning inbox and maintain defined SLAs while leaning into our learning support escalation process when needed
2. Create/maintain system documentation
3. Troubleshoot system issues with users, internal IT team members, and vendors to understand the root cause and apply the best possible sustainable solution
4. Identify and implement approved improvements or automation where possible
5. Maintain standards and data integrity across our learning systems, including:
1. Establish clear protocols and standards for entering data in our learning systems considering data collation, including from requesters, and considering storage that enable streamlining and audit log capabilities
2. Regularly monitor and validate datasets across the LMS/LXP to ensure accuracy, completeness, and consistency
3. Identify and implement approved improvements
6. Be the reporting capabilities expert of our learning systems
7. Lead a high-performing team by motivating and inspiring team members, fostering a sense of collaboration and accountability surrounding our learning operations and standards
8. Tackle various projects related to learning and development, as assigned

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Manager, Learning Technology and Standards? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

1. Completed post-secondary education, professional certification or equivalent experience in training and development / instructional design – CTDP Designation would be an asset
2. 3+ years’ experience in a learning technology support role
3. Docebo LMS Learn experience a strong asset
4. A process improvement mindset
5. Experience working with learning content including, but not limited to, ILT, workshops, SCORM, e-Learning, videos, podcasts and documents
6. Solid knowledge and experience working with Learning Management Systems (LMS)
7. Excellent interpersonal and communication skills, the ability to build relationships with and influence individuals from all areas, role levels and functions in the firm
8. Possesses a process improvement mindset
9. Strengths in working both independently and collaboratively as part of a team
10. Strong attention to detail
11. Strong organizational skills, along with the ability to work effectively and successfully under pressure
12. Experience in project management and in using project management tools
13. Experience creating communication messages with different delivery formats (i.e. email, SharePoint site, virtual community boards)
14. May have additional assets such as background in/knowledge of Accounting practices; certifications/experience in Design Thinking, Change Management, Project Management, Lean/Six Sigma, Agile

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Are you ready to Discover Your Purple?

#LI-Onsite