Manager, IT Infrastructure

We are looking for the visionaries, the change-makers, and the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other, and strive to create inspiring, incredible educational experiences for all students, no matter where they are, or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity, and inspire positive change for so many people.

Our core values put the student experience at the center of what we do, reflecting who we are, and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

Reporting to the Director, IT Security & Infrastructure, we are looking for a Manager, IT Infrastructure to lead and oversee IT operations across eight sites. In this role, you will manage a team of two System Administrators, ensuring the stability, scalability, and security of our infrastructure to support seamless business operations. You will be responsible for Azure and cloud SaaS infrastructure, networking, firewalls, Microsoft 365, and backup solutions across on-prem and cloud platforms. Additionally, you will play a key role in shaping infrastructure strategy, optimizing system performance, and collaborating cross-functionally to align IT initiatives with business objectives.

This is a full-time hybrid role, working 2-3 days a week in our downtown Toronto office with periodic travel to our Vancouver and Fredericton campuses when needed.

What's in it for you

Impact. You will take ownership of a multi-site IT infrastructure supporting over 1,000 faculty and staff and 17,000 students. Your leadership will directly enhance system reliability, security, and efficiency across the institution, ensuring a seamless experience for both academic and operational teams. With dedicated budget and resources, you will have the ability to implement and maintain best-in-class technology solutions that drive innovation, performance, and long-term success.

Technical growth. You will work at scale with cloud-first infrastructure in a complex, multi-site environment, leading enterprise-level IT projects that introduce automation, scalability, and advanced security measures. You will have the opportunity to leverage cutting-edge technology to support faculty, students, and operational teams, ensuring they have access to the most effective and reliable systems.

Career development. Yorkville University is a progressive, forward-thinking, innovative education centre. You will join an organization that inspires change, nurtures collaboration, supports faculty and students in their journey, and continuously innovates. You will drive decision-making and have opportunities for advancement as part of a growing IT department.

As our new Manager, IT Infrastructure, you will:

• Lead. You will drive the implementation of infrastructure projects, including system upgrades, migrations, and new technology deployments. You will design, implement, maintain, and manage the IT infrastructure across multiple sites, including on-premise and cloud-based solutions. You will maintain high availability, scalability, and optimal performance of IT systems and networks.
• Oversee. You will manage and maintain server operations, virtualization, storage solutions, and data center activities while proactively addressing potential issues. You will enhance network infrastructure, including LAN/WAN, firewalls, VPNs, and wireless systems.
• Collaborate. You will work with the IT Security team to ensure proper security measures for infrastructure deployments. As an escalation point for complex technical issues, you will provide operational support services at the second and third levels. You will work with IT teams and business units to ensure the seamless integration of new technologies.
• Administrative management. You will oversee vendor relationships and contract management to ensure compliance and optimal service delivery. You will support capital and operating budget planning for infrastructure initiatives and ongoing operations. You will identify areas where policies and procedures require modification, or new ones must be developed.
• Manage a team. You will oversee the work of two system administrators, offering technical guidance and working alongside them as needed. You will foster a culture of knowledge-sharing and innovation, introduce professional best practices, and promote continuous improvement by providing technical expertise and strategic guidance.

You have:

• The technical expertise. You have extensive experience in IT infrastructure operations, including networking, cloud computing, and system administration. You are solution-driven and have strong problem-solving and analytical skills. You have proficiency in Azure, networking technologies, Windows server management, storage solutions, and enterprise IT environments. You have knowledge of cybersecurity frameworks, ITIL, DevOps, and automation tools (PowerShell, etc.).
• The people management. You have a proven ability to lead teams, manage stakeholders, and foster a collaborative, high-performance culture. You are an excellent communicator with strong coaching abilities to mentor and guide team members through complex challenges. Your ability to engage both technical and non-technical audiences ensures clarity in decision-making and effective cross-functional collaboration.
• Vendor & Project Portfolio Management. You have experience managing vendors, including tracking budget increases, product changes, and lifecycle management. You stay on top of vendor relationships to ensure strategic alignment and cost-effectiveness. Additionally, you have expertise in project portfolio management, balancing multiple initiatives while maintaining attention to detail, organization, and prioritization of key tasks.
• Flexibility. You are willing and able to travel 2-3 times per year to our Vancouver and Fredericton locations as needed. You understand the nature of always-available services and solutions and are flexible to meet urgent needs or support infrastructure implementations and updates.

Why work at Yorkville University?

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees - and ultimately our students- from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments, and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor discussing your interest in the role.
• A virtual technical interview with the Sr. Systems Administrator.
• A virtual interview with the Director to discuss how your experience aligns with the needs of the team and an opportunity for you to ask further questions about the role, team, and culture.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.