Manager, IT

We are seeking an experienced and enthusiastic Manager, IT to join Aspect’s Technology Development team. Reporting to the Chief Technology Officer, this role will be at the forefront of IT operations, ensuring smooth and efficient systems while supporting the company’s IT and cybersecurity needs. This position offers a significant opportunity to shape the company’s IT infrastructure, implement best practices, and drive technical excellence. It represents a pivotal role in building a scalable IT framework for a rapidly growing company with the potential to positively impact countless lives.

Responsibilities

• Develop and implement IT strategies and infrastructure to support the company’s growth and operations.
• Manage and maintain Google Workspace and other software systems, ensuring optimal performance, security, and user satisfaction.
• Understand cybersecurity best practices and apply them with a risk-based and business-needs perspective.
• Oversee the installation, configuration, and maintenance of hardware and software.
• Provide training and technical support to employees, troubleshoot issues, and resolve them in a timely manner.
• Ensure timely, automated, and smooth onboarding and offboarding of new hires.
• Develop, implement and enforce IT security policies and procedures to protect company data and systems.
• Monitor and manage network security, including firewalls, endpoint protection, and intrusion detection systems.
• Collaborate with all departments to understand their IT needs and provide solutions.
• Manage IT assets, including hardware, software, and licenses.
• Develop and maintain IT documentation, including IT standard operating procedures, user guides, and training materials.
• Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
• Stay current with industry trends and emerging technologies to ensure the company’s IT infrastructure remains up-to-date and competitive.

Qualifications

• Education + Experience: Bachelor’s degree in Information Technology, Computer Science, or related field with at least 6 years of progressive experience in the IT field.
• IT Knowledge: Extensive knowledge of IT systems, networks, and related technologies with a strong focus on Google Workspace Administration. Familiarity with cloud-based solutions and services.
• IT Security and Compliance Standards Knowledge: In-depth understanding of IT security and compliance standards and the ability to scale them appropriately for growth.

Who You Are

• Intellectually Curious: You have a burning desire to learn more and aren’t afraid to ask questions.
• Problem Solver: You love immersing yourself in difficult technical problems and coming up with solutions that work. You think outside the box and use your experience and intuition to identify when such solutions are realistic.
• Detail-Oriented & Meticulously Organized: You have outstanding attention to detail and take pride in your work. You can multitask, prioritize competing deadlines, and have a track record for delivering work on time.
• Thrive in Ambiguity: You are highly adaptable, agile, and poised when faced with change, ambiguity, and competing priorities.
• Collaborative: You thrive in a multi-disciplinary team environment and believe that we can get further, faster by working together.
• Effective Communicator: You are an active listener who can effectively communicate to different audiences in diverse situations.
• Go-Getter: You work with a sense of urgency, are results-driven, and thrive in a fast-paced, interdisciplinary, and entrepreneurial environment. You are willing to roll up your sleeves and do what it takes to get the job done.

The hiring range for this role is $95,000 - $135,000, annually. Our ranges are based on market data. Offered salaries will be based on a combination of factors including, but not limited to, job-related knowledge, skills, education, and experience. For candidates who exceed role requirements, we are open to exploring above-range offers. Note that base salary is just one part of the overall compensation at Aspect. Members of the Aspect team also receive equity, a comprehensive benefits package, and support for continuous learning and career progression.