MANAGER IT

• Division & Section: Toronto Court Services, Community & Social Services
• Work Location:Primary: 92 Front Street East, (Travel to other locations as needed: 1530 Markham Road, 40 Orchard View Blvd, 2700 Eglinton W(York Civic Centre) & East York Civic Centre.)
• Job Type & Duration: Temporary Vacancy, Full-time (24 months)
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation:Non-Union
• Number of Positions Open: 1
• Posting Period:21-Jan-2025 to 04-Feb-2025

The Court Services Division at the City of Toronto is looking for an experienced IT leader to optimize our information technology operations. In this role, you will oversee the implementation of modern case management solutions for court and tribunal operations, strategically plan for growth and innovation within the division’s IT space and manage the day-to-day operations of the Court Services IT team.

Specifically, you will:

1. Plan and Execute Strategic Initiatives: Develop and implement comprehensive plans to meet the immediate and future information technology needs of the division’s court and tribunal operations. You will also recommend policies and manage the strategic direction of business information and process control technologies.
2. Advocate for the City’s Interests: Represent the City in the planning and execution of inter-governmental information technology projects and ensure that the City’s priorities are addressed.
3. Lead and Develop Teams: Oversee a high-performing team by managing day-to-day operations, assigning and reviewing work, scheduling, approving requests, and providing guidance and support to a diverse team. Foster a positive environment of continuous improvement and innovation.
4. Budget Management: Prepare, administer, and monitor divisional operating and capital IT budgets, ensuring expenditures are effectively managed, and process/policy is followed. Advocate for resources where needed.
5. Technology Solutions and Delivery: Lead the development and deployment of hardware/software solutions to support divisional operations. This includes creating functional specifications, executing project plans, ensuring timeline and scope are met and ensuring adherence to industry best practices.
6. Network and System Management: Ensure the effective operation of wide-area networks supporting process control, business, and administrative applications. Develop and implement procedures and quality assurance measures to ensure reliable delivery of IT services to end-users.
7. Collaboration and Partner Engagement: Liaise with internal and external partners to align IT systems and initiatives with organizational priorities and the needs of the public. Represent the division in various forums to address IT needs and policy implementation.
8. Risk Management and Security: Design and implement robust security systems, contingency plans, and asset management policies to ensure operational resilience.
9. Procurement and Contract Negotiation: Lead the acquisition of software, technology products, and services, ensuring compliance with corporate standards and optimal contract performance.

Key Qualifications:

• Considerable experience in IT operations management, including strategic planning, budget administration, and program delivery.
• Considerable experience leading a team; strong leadership skills with a track record of managing, motivating, and developing high-performing teams; experience managing labour relations, including performance management and grievance processes.
• Considerable experience developing and implementing hardware/software solutions, quality assurance measures, IT infrastructure management and case management systems.
• Post-secondary education in a relevant discipline, such as Computer Science, Information Technology, Engineering, Data Management etc. or an equivalent combination of education and experience.
• Advanced skills in data analysis, reporting, and decision support for senior management.
• Strong negotiation skills for procurement and vendor management, with experience managing external consultants and partners.
• Specific knowledge of emerging technologies related to court and tribunal operations is an asset; various operating systems (Windows 20), wide area networks, UNIX environment, imaging technology, workflow management systems, COBOL and Visual Basic.
• Ability to develop and enforce security systems, contingency plans, and compliance policies aligned with organizational and provincial standards.
• Excellent communication, interpersonal, and customer service skills with the ability to establish effective working relationships with employees, senior management, City divisions including Corporate I&T, Ministry of the Attorney General, Toronto Police Services, and external vendors and suppliers.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.