MANAGER INTEGRATED TECHNOLOGY MGMT WATER

• Job ID: 53603
• Job Category: Information & Technology
• Division & Section: Toronto Water, Technology & Customer Experience
• Work Location: TORONTO WATER CENTRE - BLDG B, 60 Tiffield Rd, Toronto, M1V 5L5
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $122,305.00-$163,639.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 13-FEB-2025 to 27-FEB-2025

Position Overview

This senior IT management position is responsible for strategic leadership, staff supervision, technology planning, budget administration, and service delivery within the Toronto Water Division. The role ensures operational excellence, compliance, and innovation in IT and utility billing systems, with a focus on meeting organizational and public service standards.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary. Directs/manages outside consultants when performing specialized technical services throughout various development phases.
• Develops, recommends and administers the Divisional operating and capital IT budget and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
• Manages the strategic planning of business information and process control technology based solutions.
• Ensures the effective management and operation of wide area networks for process control, business and administrative applications.
• Develops procedures and quality assurance measures to ensure that information technology, process control and telecommunication services are delivered to end-users.
• Manages the development and delivery of hardware/software-based business solutions to support the operational needs of the Division including the specification of functional requirements and the preparation and execution of project plans.
• Prepares and maintains an information and technology strategy and plan to guide/evaluate the development/requirement of new systems solutions and replacement or enhancement of existing systems in consultation with staff and management representatives.
• Manages research and assessment on application products and solutions emerging technologies and including strategic studies and the acquisition of software systems based on Division needs.
• Develops and provides complex reports for use in forecasting trends and analyzing impacts and results. Compiles data and provides information support senior-level decision-making.
• Ensures the Division has access to Departmental, Corporate and External IT applications and databases and appropriate systems, ensures same regarding infrastructure systems and resources and informs senior management in the Division of any changes in IT operations/availability.
• Assumes overall delivery responsibility for the Division’s business applications, ensuring that these are developed/implemented, based on a set of published functional specifications. Assumes same for project and development methodologies, ensuring that applications are developed/implemented in a manner consistent with recognized best practices of the software industry.
• Supports the development of new project-based initiatives and ongoing maintenance and support of applications.
• Applies best practice IT Asset Management principle to delivery a state of good repair lifecycle model for both physical and virtual assets.
• Negotiates the acquisition of software products, technology products and services from external suppliers ensuring compliance with Corporate standards and monitors contract performance.
• Establishes agreed-upon project timelines/schedules based on the division’s business priorities and strategic directions.
• Liaises with multiple partners in the planning for the acquisition/implementation of enterprise hardware/software systems. Works with Departmental, Corporate and Provincial counterparts. Consults with both staff/management representatives from the end-user community.
• Co-ordinates IT support to inter-divisional, provincial and other organizations and implements policy/program initiatives.
• Represents the division in-house and outside, monitors industry and market trends in IT.
• Consults with senior management, evaluates the technology needs and market trends to ensure that funding is available to support the automation needs of the Division.
• Leads the Division in development and implementation of contingency planning to ensure timely client services due to unforeseen disruptions.
• Designs and implements Divisional security systems, computing and information asset management policy guidelines and procedures in accordance with Provincial and Corporate standards and is responsible for the essential nature of the system for public safety.
• Manages the response to system failures for 24/7 operations.
• Manages the development/implementation of a system and processes to meet legislative obligations and maintains ongoing technical support of enhanced operating systems.
• Manages the development/implementation/support of a remotely controlled back up system for Toronto Water Services.
• Manages the development/implementation/support of the Toronto Water Service Rate Program including establishing annual rates and fees for the Division's customer bases.
• Manages data and billing accuracy and develops revenue plans, including new opportunities for sustainable revenues, and coordinating strategic revenue planning for the Division including setting multi-year user fee and rate increases for the Toronto Water Division.
• Develops and implements effective innovative Toronto Water utility billing procedures, making recommendations to improve existing measures regarding same. Develops and implements effective control mechanisms for the utility billing program that protect the City from potential liability and ensure compliance by all City staff.
• Initiates, analyzes and utilizes service status data to provide strategic advice to the divisional senior management team on quality assurance issues and strategies for improving the quality of a broad range of programs and services for the Toronto Water utility billing program.
• Administers oversight and management of an internal team of Support Analysts who respond to and resolve Toronto Water customer billing enquiries and service request.
• Assumes responsibility to serve as an escalation point for billing enquiries and service requests that cannot be directly resolved by the Support Analysts.

Key Qualifications:

• Post secondary education in computer science or business systems combined with relevant management experience or equivalent combination of education and experience.
• Considerable management experience gained through progressively more responsible positions in Information Technology.
• Extensive experience in planning, developing, implementing and project management of multiple complex technical and application support services simultaneously.
• Financial budgeting management experience, including building base operating budgets, developing business cases to support multi-year capital projects and ensuring appropriate financial controls are maintained.
• Experience in establishing rates and fees for use of a service or program, as well as managing data and billing procedures and making recommendations for approval.
• Experience developing IT strategic and working plans, including prioritizing projects.
• An effective decision maker that promotes and fosters teamwork with the ability to manage change effectively.
• Strong commitment to customer service, performance quality and continuous improvement with the ability to demonstrate leadership through during periods of change.
• Technical knowledge of data architecture, database/document management, configuration management systems, process control systems, Knowledge Base Manager, MS Project Scheduling, business modeling and technical support.
• Highly developed interpersonal skills, human relations, communication, negotiation, conflict resolution, analytical, report writing and problem solving skills with the ability to interact and communicate effectively with all levels of the organization and to forge solid internal and external relationships.
• Ability to apply innovative business management practices and principals in a municipal environment, with emphasis on information technology, system development and integration.
• Sound knowledge of principles and practices of management and a demonstrated ability to effectively motivate and lead staff in a fast paced customer service environment.
• Flexible with the ability to thrive in an environment with frequent and competing deadlines, multiple tasks and high performance expectations.
• Ability to establish effective working relationships to deal effectively with employees, divisional and corporate staff, outside agencies and/or politicians and other levels of government.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
• Working knowledge of the Occupational Health & Safety Act and Regulations, Collective Agreements, and related Employee and Labour legislation.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.