Manager, Intake and Early Resolution (10420)

JOB INFORMATION

Requisition ID: 10420

Number of Vacancies: 1

Department: Human Rights & Investigations (20000019) - Human Rights (30000048)

Salary Information: $106,597.40 - $133,315.00

Pay Scale Group: 10SA

Employment Type: Temporary March 2026

Weekly Hours: 35 Off Days: Saturday, Sunday Shift: Day

Posted On: December 18, 2024

Last Day to Apply: January 8, 2025

Reports to: Director of Human Rights & Investigations

The Toronto Transit Commission (TTC) is looking for a Manager, Intake and Early Resolution in our Human Rights & Investigations Department to join our Team!

What You Will Do

• Oversee the day-to-day guidance and assistance to all levels of TTC management, staff, and unionized employees on human rights, accommodation, accessibility, and workplace violence related issues.
• Investigate, analyze, and resolve complex complaints, mediations, and applications regarding alleged contraventions and/or violations of human rights-related policies, regulations, acts, and other legislation.
• Develop and deliver education/training programs.
• Supervise and evaluate the performance of a team.
• Plan, coordinate, supervise, and direct work processes within area of responsibility to ensure effective, timely resolutions.
• Provide education through training programs or learning sessions to educate clients or staff.
• Identify, develop, and implement dispute resolution strategies.
• Record and document key information within area of responsibility (workforce reports, analyses, statistics, etc.) and provide to related parties or store appropriately.
• Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination.

What Skills Do You Bring?

• Manage conflict
• Use office technology, software and applications
• Communicate in a variety of mediums
• Understand and apply relevant laws and regulations
• Plan and organize activities/projects to meet section and organizational goals
• Create and deliver presentations in various formats
• Manage human resources

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in a related discipline, or a combination of education, training and experience deemed to be equivalent.
• Knowledge and ability to interpret and apply various relevant laws and regulations.
• Experience leading a team in a high-paced environment.
• Strong analytical and problem-solving skills.
• Specialized expertise and knowledge in the assigned field.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture.
• A flexible, hybrid work approach.
• A comprehensive benefits package.
• Support for professional development opportunities.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity. Accommodations for applicants are available upon request throughout the recruitment and selection process. We thank all applicants for their interest but advise only those selected for an interview will be contacted.