Manager, Insurance and Trust Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Manager of Insurance and Trust Services will play a pivotal role in driving business initiatives and priorities, encompassing project management, process simplification, reporting, and performance measurement. This position will involve direct collaboration with various stakeholders to advance initiatives and achieve desired outcomes, with a primary focus on supporting leaders and advisors within the Insurance, Financial Planning, and Trust sectors. Additionally, this role fosters a proactive client service environment, enhancing team productivity and client servicing effectiveness by providing valuable insights to business leaders and advisors, enabling them to execute plans successfully. As a key member of the Financial Planning team, you will ensure that the products you support are fully aligned with and integrated into CIBC Private Wealth’s financial planning strategies and high net worth client initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Market Intelligence: By staying informed about relevant market trends, consumer research, and industry information, you’ll identify opportunities that align with Private Wealth's overall strategic objectives. You systematically gather input from Investment Advisors (IAs), Estate Planning Specialists (EPSs), and Senior Trust Estate Consultants (STECs) to evaluate existing offerings, ensuring that products meet market and client needs. When necessary, you recommend product enhancements or rationalization based on your findings. Additionally, you familiarize yourself with competitive information regarding insurance and trust product and service offerings across the industry, enabling you to contribute effectively to our strategic initiatives.

• Product and Business Management: You work closely with appropriate stakeholders to ensure that effective and efficient business and operating processes are established and managed to support excellent client service, growth, and profitability. You collaborate with vendors and internal groups to ensure that all product changes are implemented promptly, updating all forms, supporting materials, and processes while keeping all necessary parties, including clients, informed of these changes. Additionally, you partner with Marketing, Legal, and Compliance to maintain an updated library of informative, client-friendly brochures and collateral materials. You assess the impact of proposed changes on technology and back-office operations, evaluating their effectiveness and feasibility, and make recommendations to business leaders. Your contributions also include creating and implementing a regional plan for sourcing business and raising awareness of Trust and insurance products and services. You assess new business opportunities, gather the required information, identify potential risks, and provide mitigation strategies. Furthermore, you support Trust and Insurance training sessions for targeted partner audiences and participate in client seminars. You also prepare accurate and timely monthly reports on business development activities and work with CIBC Trust and insurance partners to ensure the smooth onboarding of new clients. Travel will be required as part of this position throughout the territory.

Who You Are

• You have an undergraduate degree or diploma in finance or business.

• You have 3-5 years of demonstrated experience in wealth operations, wealth business lines, project management, and administration. An understanding of the administration of estates, trusts and powers of attorney/guardianship is required. It is an asset if you have knowledge of related CIBC operations and organizational structures sufficient to provide consultation/advice regarding modification and implementation of related practices and processes.

• You have demonstrated experience in project and product management, enabling you to identify, develop, and implement approved initiatives effectively. Your developed knowledge across various areas of industry, client, and regulatory activities equips you to interpret, analyze, and apply relevant issues and developments with confidence.

• You love to learn. You have current knowledge on internal and external operational structures/procedures/approaches, technology, legislation, and market factors.

• You communicate in meaningful ways. You have well-developed presentation skills, highly developed writing skills, and influence skills sufficient to accomplish promotion/negotiation on CIBC's behalf and to motivate others to achieve results or convince others of the value of preferred options or alternatives in situations where distinct differences of opinion or approach exist.

• Your influence makes a difference. You know that relationships and networks are essential to success. You have strong relational skills sufficient to achieve results within a matrix management environment involving specialists with skills, knowledge, and orientations different from their own.

• You act like an owner. You manage multiple activities with varying complexity in a sophisticated matrix management organization while under time constraints. You manage your time effectively and deliver your best to make a difference.

• You approach challenges with a thoughtful mindset, seeking innovative solutions that go beyond conventional methods. By thinking creatively, you identify unique alternatives and uncover opportunities in areas where established procedures may not yet exist.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

CIBC Square Banking Centre

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork

About the company

The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.