Manager, Inside Sales Team (Bilingual Required)

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Being number one means WM invests in our Sales teams' success by providing access to state-of-the-art systems and processes, industry-leading services, and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!

Job Summary
The Manager, Inside Sales Team (Bilingual Required) is responsible for managing the activities of the Market Area's Inside Sales Team and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.

This is a Hybrid role with a minimum of 3 days working at the Brampton, ON or Kitchener, ON office. Office days are Tuesday, Wednesday, and Thursdays.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues.
• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation, and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction, and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
• Participates in training and coaching the Inside Sales staff.
• Assists in the communication and maintenance of the Market Area's pricing and service strategies.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders, and service machine documentation.
• Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls.
• Communicates goals to Inside Sales Representatives. Arranges for proper training, if necessary, so Inside Sales Representatives may successfully meet expectations.

Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of full-time Inside Sales Supervisors.
• Indirect supervision of full-time inside Account Associates.

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).
• Internal requirements include 3-years proven success in a sales leadership role.
• This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions, and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

B. Certificates, Licenses, Registrations or Other Requirements

• REQUIRED - Proficient in French/English (written and spoken)

C. Other Knowledge, Skills or Abilities Required

• General Competencies Include:
  • SalesForce
  • Proficient in Microsoft Office including Excel, Word, PowerPoint
  • Build Relationships
  • Communicate With Impact
  • Demonstrate Adaptability
  • Demonstrate Integrity and Courage
  • Demonstrate Professionalism
  • Demonstrate Leadership/Coaching
  • Initiate Action
  • Produce Results
  • Think Strategically
  • Focus On Customers
  • Gain Commitment
  • Influence and Negotiate
  • Leverage Diversity
  • Manage Work/Time
  • Plan and Organize
  • Use Ethical Practices

Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting (Brampton, ON or Kitchener, ON office).

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply”.