Manager, Infrastructure Services

Under the general direction of the Associate Vice President, Technology, & Chief Information Officer, Centre for Educational and Information Technology, the Manager, Infrastructure Services is responsible for the operational oversight of the Infrastructure Services unit within the department. The Manager leads and manages a team of technical specialists, develops, implements, administers and maintains the technical infrastructure for educational and information technology including telecommunications, wired and wireless networks and related equipment, data centers (servers and data storage) and other technical services.

MAJOR RESPONSIBILITIES:

• Leading, inspiring, and coaching the team towards technical and professional excellence;
• Building and nurturing a culture of lifelong learning, inclusivity, and teamwork;
• Managing unionized staff including recruitment and selection, training, performance planning, evaluating, and disciplining where appropriate;
• Leading by example, modeling values and behaviors that are collaborative and cooperative and consistent with the spirit of service to others;
• Managing infrastructure projects, preparing and presenting project status reports;
• Developing, monitoring, and implementing the architectural design of the College’s telecommunication, computing, and networking technology technical infrastructure to support teaching/learning and administrative requirements in accordance with College plans, policies, and procedures;
• Planning, designing, and managing the implementation, operation, maintenance, and ongoing technical support of technology for:
• Network services (voice/unified communication, data, wired and wireless);
• Application hosting and data storage services, including backup and restoration;
• Information technology (IT) disaster planning and business continuity;
• Enterprise architecture software and services.

EDUCATION, EXPERIENCE AND SKILLS:

• Established professional credibility as evidenced by a baccalaureate degree in Computing Science or a related discipline from an accredited post-secondary institution. An equivalent combination of education, training, and experience may be considered;
• A minimum of three years of progressive responsibility and demonstrated success in developing, implementing, administering, and maintaining an information technology infrastructure, preferably in a public post-secondary educational institution;
• Demonstrated knowledge and experience with telephony technologies and services;
• Demonstrated knowledge and experience in systems analysis and design, project management, systems development, capacity planning, and disaster recovery planning;
• A minimum of two years supervisory experience in a unionized environment;
• Demonstrated ability to supervise and lead including the ability to mentor and develop staff;
• Demonstrated ability to acquire, maintain, and apply current educational and information technologies;
• Demonstrated ability to model appropriate professional, ethical, and collaborative behaviours consistent with the responsibilities of this position;
• Demonstrated organizational, analytical, decision-making, and problem-solving skills and a track record of resolving diverse and complex problems.

BENEFITS:

We offer the opportunity to do what you do best in an inclusive, collaborative, and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses;
• Hybrid work arrangements for eligible positions;
• Excellent Health and Dental Benefits for eligible positions;
• Defined-Benefit Pension Plan for eligible positions;
• Professional Development funding;
• Access to our Fitness Centres and Classes.

For more benefits information, click here.

Douglas College is committed to fostering a diverse, inclusive, and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.