Manager Infrastructure Services

MANAGER, INFRASTRUCTURE SERVICES

Reference #: 2025-57

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Details

Position Title: Manager, Infrastructure Services

Department/Section: Corporate Services

Employment Status: Permanent Full Time

Targeted Salary Range: $115,731.20-$137,430.80

Work Mode: Hybrid (2 Days Per Week)
*Increased frequency required in-office as needed (particularly in the first 6-12 months)

Location: 5310 Explorer Drive, Mississauga

Hours of Work: 37.5 Hours/Week

Posting Open Date: Monday April 14, 2025

Posting Close Date: Monday April 28, 2025

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Role Overview

The Manager, Infrastructure Services leads technical teams, directs infrastructure and financial management, and drives strategic IT planning, governance, and cybersecurity operations while managing technology partnerships to optimize corporate-wide infrastructure and support services.

We are seeking a progressive technical leader who is passionate about implementing best practices and innovative ideas for improvement.

Responsibilities

• Oversees initiatives, vendor relationships, and budgets to ensure operational excellence and strategic alignment with business goals.
• Provides leadership to direct reports responsible for delivering corporate-wide technical infrastructure, including network (Telecom & Datacomm), cloud, server, database administration, storage area networks, data center management, IT disaster recovery arrangements and tests coordination, and level 1 and 2 applications troubleshooting.
• Oversees cybersecurity initiatives and vendor relationships.
• Actively leads ITSM practices such as Change, Incident and Problem Management.
• Uses change management to lead and support the planning and implementation of transformation initiatives and business process reengineering.
• Manages and maintains cloud infrastructure and corporate hardware infrastructure.
• Administers corporate services and acts as Tier 2/Tier 3 escalation point for core third-party business systems.
• Plans, implements, and tests disaster recovery procedures in collaboration with key internal and external partners.
• Develops, manages, and continually monitors multi-million dollar operating, capital, and personnel budgets.
• Negotiates cost-efficient contracts for carriers, internet service providers (ISPs), renewals, and new purchases.
• Collaborates with cross-functional business groups to clarify current and future technological and support requirements.
• Works with the Project Management Office (PMO) to deliver project accountabilities in alignment with agreed project timelines.
• Develops and recommends IT strategic initiatives, governance frameworks, and alternatives.
• Evaluates and manages technology partnerships to support and enhance corporate infrastructure and service delivery.
• Point of contact for cybersecurity, providing expertise on information security investments.

Qualifications

• University Degree/Diploma in Computer Science or Computer Engineering.
• A minimum of 7-9 years of experience in a similar and relevant position.
• Progressive IT management experience leading various IT support teams.
• Experience developing and monitoring multi-million-dollar IT budgets.
• Experience managing vendor contracts and data centre operations.
• ITIL experience.
• Experience in creating business-specific documentation and business cases.
• Strong leadership and team management skills in IT.
• Comprehensive knowledge of IT hardware and software products.
• Ability to effectively manage and monitor IT budgets.
• Familiar with data center operations and disaster recovery.
• Proficiency in identifying and implementing risk mitigation strategies.
• Skilled in project management.
• Knowledge and application of ITIL-based policies and guidelines.

Total Rewards

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at four weeks per year.
• Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

Our Values

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem-solving and excel at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• All resumes are reviewed by our team and only those under consideration will be contacted.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at talentacquisition@ornge.ca and we will work with you to meet your needs.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.