Manager, Human Resources Support Services

Job Summary

Reporting to the Director, People Services, the Manager, Human Resources (HR) Support Services oversees the daily operations of the HR department's Support Services team. In collaboration with HR colleagues, the Manager, HR Support Services ensures appropriate staffing levels at all schools and district sites for various support positions. This role provides HR expertise and advice to managers and principals/vice-principals on various matters, including general collective agreement interpretation and application, recruitment and selection, employee relations, and employee development and performance.

The Manager, HR Support Services works collaboratively with the HR leadership team to improve systems, programs, and processes to achieve departmental and organizational goals, enhance employee experience, and cultivate a safe and inclusive workplace culture.

Key Responsibilities

• Manages staffing entitlements and allocations for all district schools and work sites to ensure staffing levels for various support positions are maintained in accordance with collective agreement provisions and operational requirements.
• Manages and oversees large scale, annual IESW (Inclusive Education Support Worker) posting process, including tracking IESW movement within the district and ensuring collective agreement adherence when determining IESW placements.
• Provides collective agreement interpretation, advice and recommendations to managers and principals/vice-principals for various staffing, recruitment, performance management and employee development matters.
• Leads the Support Services team including goal setting, coaching, development, and performance management. Fosters a collaborative and supportive work environment that encourages teamwork and professional growth and promotes a culture of continuous improvement and innovation.
• Performs regular reviews of Support Services processes and programs to identify opportunities for enhanced operational efficiencies.
• Conducts employee investigation meetings with union representatives and managers/principals in collaboration with the Labour Relations team to address conduct matters and determine appropriate outcomes.
• Interviews candidates to determine suitability for hire into various support positions.
• Participates as a key member of various committees: CUPE Labour Management, IESW Recruitment/Retention, CUPE Bargaining, IESW Liaison, Clerical Workload, and Joint Job Evaluation.

Qualifications

Education and Experience

• Bachelor's degree in human resource management or related field. Five years' recent related experience, ideally with supervisory responsibilities, in a large-scale, unionized organization. Experience in multiple HR disciplines. A professional designation is an asset (i.e. CPHR). An equivalent combination of education and experience will be considered.

Knowledge, Skills, Abilities

• Excellent interpersonal, verbal and written communication skills with the ability to build trust, facilitate decisions and resolve conflict.
• Ability to work with others in a consultative and collaborative manner.
• Ability to motivate and develop a team through mentorship and coaching, with a demonstrated commitment to continuous improvement.
• Effective critical thinking, decision making, and problem resolution skills.
• Demonstrated commitment to inclusion and belonging and building a caring and respectful workplace.
• Ability to manage multiple priorities while delivering high-quality results.
• Ability to exercise tact and discretion and maintain a calm, courteous approach to sensitive interpersonal situations.
• Working knowledge of relevant employment legislation.
• Proficiency in Office365, HRIS, and other HR technologies such as applicant tracking systems.
• Data literacy including the ability to define and apply HR metrics and analytics to facilitate learning and decision-making.

What We're Offering

• Comprehensive Benefits Package
• Extended Medical, Vision and Dental
• Life Insurance, Short-Term and Long-Term Disability
• Employee Family Assistance Program
• Municipal Pension
• 13 Paid Holidays, plus Sick & Vacation Time
• Supportive workplace with a positive and productive work environment. Feel a sense of security and safety to act, speak, and reflect who you are.