Manager, HR Services & Operations

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Manager, HR Services and Operations is responsible for leading the delivery of core HR services and operational activities. This role will ensure that all HR processes are executed efficiently and align with our strategic priorities while maintaining a focus on process improvement, automation, customer satisfaction, and compliance with regulatory requirements.

The Core Responsibilities Of The Job:

• HR Service Delivery:
• Lead and oversee the HR Services team to ensure timely and high-quality support for employees, managers, and other stakeholders on HR-related inquiries.
• Develop and implement service level agreements (SLAs) to improve response times and quality of support, ensuring consistent and effective HR service delivery.
• Monitor service trends and take proactive measures to address recurring issues and streamline service processes.
• Design, implement, maintain, and oversee the delivery of certain HR programs, such as the Immigration program, the Work-from-away program, other programs as needed.
• Oversee transactions related to the following functions: benefits administration, RRSP/DPSP & ESPP (Employee Share Purchase Plan) administration, onboarding, offboarding, job evaluations, employee records management, HR reporting, workplace health and safety, and employee experience (programs like work from away, immigration, etc.).
• Manage, mentor, and develop a team of HR services professionals, fostering a high-performance culture.
• Establish clear performance expectations and provide continuous feedback, coaching, and development opportunities.

• Employee Data Management and Compliance:
• Ensure accurate maintenance of employee records, HRIS (Ceridian Dayforce) data, and payroll information in compliance with legal and regulatory requirements.
• Partner with HR Technology and other HR stakeholders to develop efficient processes for updating employee records, in support of data integrity, HR reporting and insights, etc.
• Oversee compliance with employment regulations, company policies, and data privacy standards.
• Support with operational risk reporting, and ensure processes are in place to support the effective identification, mitigation, and measurement of operational risk.
• Conduct regular audits of HR data and processes, identifying and resolving any compliance gaps.

• Operational Efficiency and Process Improvement:
• Analyze and optimize HR processes to enhance operational efficiency, proactively identify and rectify the potential for operational risks, improve employee experience, and improve stakeholder experience.
• Lead continuous improvement projects within HR operations and identify automation opportunities for repetitive processes.
• Ensure various HR policies, procedures and practices are kept up-to-date, and ensure compliance with relevant legislation.
• Collaborate with stakeholders within HR (HRBP, centers of excellence, HR Technology), and across the bank (Finance, IT, other) to implement and maintain processes that support operational excellence.

• Strategic & Operational Insights:
• Based on front-line experiences, identify and share back insights to proactively identify culture risks and support with HR program improvements; insights related to onboarding, offboarding, health & safety, employee experiences, etc.

Let's Talk About You!

• Relevant undergraduate degree
• Minimum 5+ years of broad-based experience in increasingly senior HR positions
• Minimum 3+ years of people management experience
• Demonstrated skills in planning, leading, implementing HR programs
• Strong project management, stakeholder engagement, and analytical skills
• Ability to work strategically with various HR stakeholders to identify concerns and prioritize the development of solutions
• Well-developed analytical skills, combined with management skills such as problem solving, coaching, discipline, negotiation, and supervision
• Ability to lead multiple programs through team, with complex and varied deliverables
• Demonstrated ability to exercise initiative, confidentiality, and diplomacy and maintain effective internal and external working relationships
• Excellent verbal, written and communication skills including presentation skills
• Proven ability to exercise good judgement when dealing with or resolving situations.
• Excellent interpersonal skills; effective listening skills

What we offer [For full-time permanent roles]

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!