Manager- Health Information Management Operations

Overview

The Manager- Health Information Management Operations is responsible for the professional components of medical record activities, managing health information services for Hampstead.

Responsibilities

1. Creates a vision for Health Information Services across Hampstead that aligns with DH goals and objectives. Determines areas for centralized management and operations and creates transition plans for implementation.
2. Manages the Hampstead system budget design.
3. Oversees vendor relations and contract management.
4. Facilitates employee relations and support.
5. Maintains the legal health record structure.
6. Implements EMPI.
7. Develops patient portal strategies.
8. Supports applications and system development.
9. Leads policy development.
10. Establishes HIS committee structure and governance.
11. Manages project management.
12. Develops, implements, and maintains an operational and strategic plan to transform vision into reality, with measurable outcomes related to high service levels of quality, efficiency, and value.
13. Creates, implements, and maintains a communication plan and strategy for interacting with site leaders and supporting senior leaders to seek input and gain buy-in regarding progress with plans and initiatives.
14. Provides clear channels of communication, delegation, and accountability within Health Information Services, enabling effective supervision and problem-solving.
15. Determines timelines and schedules for the most effective phases of centralized operations based on available space, access to paper records, and customer needs.
16. Determines staffing and required skills, ensuring staff are trained for transitional jobs, developing new and revised roles and responsibilities to support centralized services.
17. Determines site-specific operations to provide consistency across Hampstead while meeting the needs of each component organization.
18. Designs and administers the system-wide health information services program, including key strategic components such as record lifecycle management, definition of the legal record, information authentication, chart correction management, retention, storage, archiving, destruction, disaster planning, and legacy information planning.
19. Designs and implements data quality and integrity validation strategies and methods to assure quality of health record content at the point of care.
20. Creates and determines patient identity mechanisms and frameworks.
21. Develops, communicates, and ensures compliance with patient identity management policies and procedures across the system.
22. Directs and supports health information exchange through development of data use agreements and oversees administration of business rules and processes.
23. Assesses, designs, and implements business continuity, information integrity, and risk-management plans for access to archived health records.
24. Identifies and addresses change management issues related to the evolution of the health information environment as needed.
25. Informs the development of system-wide information technology plans, including system integrations interfaces, implementation plans, and workflow designs to support strategic initiatives.
26. Contributes to the leadership and provides critical input to the development of strategic information plans to support the organization mission.
27. Serves as the custodian of the patient’s medical records, ensuring that the organization, scope, format, and contents meet the needs of clinicians, researchers, administrators, third-party payors, and regulatory agencies.
28. Participates in design, development/acquisition, implementation, and evaluation of computerized information systems to be used as operations/management tools for Health Information Services.
29. Collaborates with the Information Services Department for systems maintenance, enhancement, and/or upgrades.
30. Provides leadership, organizational structure, and management expertise for realistic long-range planning as well as efficient day-to-day operation of Health Information Services.
31. Establishes the mission, goals, and objectives of Health Information Services and updates them annually.
32. Makes day-to-day administrative decisions consistent with the missions of Hampstead.
33. Works as a team with other departments to accomplish operational requirements of Health Information Services.
34. Provides direction and subject expertise in developing and maintaining state-of-the-art programs in gathering, storing, retrieving, and disseminating medical information/records. Guides management team in designing efficient workflows, equipment, and space utilization to support the programs.
35. Provides for the proper supervision, environment, and reporting structure.

Qualifications

• Bachelor’s Degree in Health Information Administration and Master’s Degree in a related field (Computer Science, Information Management, Education, Business, etc.).
• Certification as an RHIA or RHIT.
• Registration with the American Health Information Management Association (AHIMA).
• Requires 7 – 10 years in the health information management field, at least five of which were served in a management role demonstrating progressive management responsibilities. Work experience in tertiary teaching medical centers, as well as knowledge and expertise in information privacy and security laws, access, release of information, release control technologies, and electronic health record implementation preferred.

Required Licensure/Certifications

• None