MANAGER, HEALTH INFORMATICS, FT

Niagara Health is entering a time of great opportunity and transformation. We are looking for exceptional individuals to be part of our extraordinary team and future that includes a focus on leveraging information and technology to transform how we plan and deliver patient care at Niagara Health and across the Niagara region.

The Health Informatics Manager is a key leader within NH's Information Technology team, responsible for overseeing the design, implementation, and optimization of information and communication systems that enhance clinical workflows and patient care. This role involves close collaboration with medical, nursing, interprofessional, and digital teams to drive process changes, system enhancements, and targeted training that support safe, quality patient care and improve clinician experiences through digital solutions. Additionally, the Health Informatics Manager plays a critical role in organizational information system downtime preparedness and participates in Niagara Health committees as required.

RESPONSIBILITIES:

1. Strategic Leadership and Collaboration:
   
   • Collaborate with clinical, business, and Digital leadership to establish health informatics program roadmaps
   • Translate strategic objectives into business cases and organizational initiatives
   • Liaise with clinical and technical oversight groups to understand and shape requirements, and solve complex clinical system problems at an enterprise level
2. Clinical System Implementation and Enhancement:
   
   • Apply extensive knowledge of clinical workflows and use cases for clinical systems to implement new system and process enhancements, particularly for NH's primary health information system, Oracle Health/Millennium
   • Review, select, and test new healthcare technologies
   • Define appropriate training and reinforcement initiatives to support clinical practice and system adoption
3. Project and Team Management:
   
   • Apply formal project management principles, assuming end-to-end ownership for planning and delivering projects with complex requirements
   • Manage and coach a team of health informatics specialists
   • Oversee staff development, performance management, and resource allocation
4. Governance and Risk Management:
   
   • Maintain a strong focus on governance, change management, and communications, emphasizing outcomes, value delivery, and customer service
   • Proactively identify and manage risks and issues, escalating appropriately to senior leadership
5. System Downtime Preparedness:
   
   • Support the development of clinical information system downtime procedures and tools
   • Lead working groups focused on maintenance and ongoing improvement of downtime preparedness
   • Participate in an on-call leadership rotation to support NH emergency response to critical information system downtimes

QUALIFICATIONS:

1. College Diploma or University degree specializing in Health Administration, Business Administration or Health Related Field is required
2. Master's degree in Health Informatics, Health Administration, Business Administration or equivalent is an asset
3. Clinical designation and current registration with a regulatory College in Ontario required
4. Minimum of 6 years of clinical practice, informatics, or related experience required
5. Minimum of 3 years of experience in project or program management
6. PMP, Lean/Six-Sigma Black Belt, ITIL, IIBA, Change Management is an asset
7. Supervisory or leadership experience required
8. Proficiency in Oracle Health/Millennium as a user, including developing Millennium modules strongly preferred
9. Excellent team-building, coaching, and group facilitation skills
10. Proficient in desktop publishing and spreadsheet software (e.g., MS PowerPoint, Word, Excel); experience with MS Project, Visio, and other project management software is an asset
11. Excellent presentation, writing, and training skills
12. Excellent budget management skills and proficiency in data analytics to support IT investments
13. Excellent interpersonal and client relationship skills at the executive and senior management level
14. Strong strategic critical thinking and problem-solving abilities with exceptional attention to detail
15. Ability to work flexible hours including after hours, weekends and holidays to meet tight deadlines
16. Consistent and regular attendance required
17. Proficiency in English is required, French is an asset

Questions, quoting the job posting number, may be directed to hrrecruit@niagarahealth.on.ca

We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following equity-deserving groups: Indigenous, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas.
Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.