Manager, Fan Experience & Security

Location:
Alberta
300, 10214 - 104 Ave NW
Edmonton, AB T5J0H6, CAN

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

About the Role:

The Manager, Security & Fan Experience is primarily responsible for the comprehensive oversight and development of security operations during events at Rogers Place and in the Ice District, including scheduling, deployment and training. The Manager is comfortable leading, mentoring and coaching team members and embodies a customer-centric mindset.

Your Focus in this Role:

• Lead and develop our Security and Fan Experience team, including supervisors and part-time staff
• Oversee team member’s journey, including identifying recruitment needs, training needs, onboarding, performance management, scheduling, and payroll
• Budget management
• On-going effective communication to team members
• Promote employee and customer satisfaction by continuously taking the pulse on our successes and challenges
• Embody a positive and performance recognition driven work culture
• Identify proper reporting and measuring needs
• Optimize the usage of event reports by rapidly adjusting our operation to enhance overall satisfaction
• Ensure efficient event coverage with the Leadership team
• Act as an Event Commander as required

Who You Are:

• You’re a positive person with a customer-centric focus
• You’re a self-starter that is excited by autonomy and has a relentless drive to exceed expectations
• You’re open-minded and don’t mind adjusting on the fly
• You believe in a team-first mentality and you thrive in a collaborative, egoless environment
• You’re organized, have a keen eye for detail, and incredible time management skills
• You have a talent for building great working relationships at all levels within an organization

Education, Experience and Skills:

• Bachelor’s degree in a related field or a combination of other education and experience.
• 5-7 years management experience in a large public assembly facility; preferably with sports and entertainment.
• You currently obtain or are willing to obtain a Valid Alberta Security License.
• Proven knowledge & experience in performance management and tactical planning for major events.
• Effective supervisory and management experience, focused on performance development, leadership, and retention.
• Exemplary organizational skills, resourceful and proven ability to handle multiple projects simultaneously.
• Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint.
• Highly visible leader with a proven track record to successfully lead a multi-service team.
• Must be able to work a business hour and event-based schedule which includes evenings, weekends and holidays.
• Experience with the Incident Command System (ICS) is considered an asset.
• Experience with ABI MasterMind is considered an asset.
• Experience with CCURE, Victor, Genetec and Omnigo operating systems is considered an asset.
• Experience with Microsoft Dynamics CRM is considered an asset.

What’s in it for you?

• 100% Employer Paid Benefits + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment Ticket Options
• Healthcare and Lifestyle Spending Account Options
• On-Site Parking and Transit Allowance
• On-Site Gym
• Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
• Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.