Manager, Enterprise Applications

Position Details

Position Information

Position Title: Manager, Enterprise Applications
Department/Unit: Enterprise Application Services
Location: Halifax, Nova Scotia, Canada
Posting Number: S070-25
Employee Group: DPMG
Position Type: Regular, On-Going
Duration of Contract (if applicable): N/A
Employment Type: Full Time
Full-time Equivalency (FTE): 1.0 FTE
Salary: $77,938 - $104,545 per annum
Classification: ADM-07

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community that celebrated 200 years of academic excellence in 2018.

Job Summary

The Enterprise Application Services (EAS) department in Information Technology Services (ITS) provides services to support and improve university administration. This includes maintaining existing and implementing new administrative systems, as well as upgrading and supporting a variety of information technology platforms. Reporting to the Director, EAS, the Manager, Enterprise Applications will oversee the management, maintenance, and support of business-critical applications under the purview of EAS. This role combines technical oversight with leadership responsibilities, ensuring systems are aligned with the strategic objectives of the university while providing critical business applications support.

Key Responsibilities

• Oversee the full lifecycle of enterprise applications including but not limited to Banner ERP, DalCard, DestinyOne, Slate, and Fusion. This includes installation, configuration, updates and decommissioning. Monitor and ensure optimal performance, reliability, and availability of all applications.
• Direct all production issues related to centralized administrative systems, ensuring timely resolution by setting priorities, assigning work, and ensuring the quality of completed tasks. Negotiate downtimes with clients for upgrades and maintenance, keeping all stakeholders informed of progress and issues.
• Provide business relationship management, service portfolio management, and client/customer relationship development. Work closely with IT teams, business stakeholders, and external vendors to ensure seamless delivery and enhancement of services.
• Proactively identify and address weaknesses in both manual and automated procedures, seeking effective technical solutions. Collaborate with IT and campus leadership and external vendors to source and implement new technology solutions.
• Oversee processes such as incident management, request fulfilment, and problem management. Design and develop innovative solutions to improve application efficiencies. Implement and maintain performance measurement systems to analyze trends and improve service delivery.
• Lead a team of technical staff and analysts, providing coaching, mentoring, and professional development opportunities. Conduct hiring and staffing activities, and maintain staff training plans to ensure skills are up to date with evolving technology and university needs.

Required Qualifications

• Undergraduate degree in Computer Science, Computer Engineering or other relevant field plus ten years' progressive experience in the IT field (or equivalent combination of training and experience).
• Significant experience in application management, systems analysis, application architecture planning, database management, project management, business process and workflow management, and IT leadership.
• Expert knowledge of enterprise application principles, ERP software, software development and integration methodology, data processing practices, security and data privacy concepts.
• Proven track record of managing IT support teams, with strong leadership and coaching abilities, and knowledge of human resource management and administration.
• Strong communication (verbal and written) and interpersonal skills including experience in business relationship development, managing client expectations and liaising with external vendors.
• Demonstrated commitment to continuous learning regarding both technology and professional practices.

Assets

• Masters in Computer Science, Business Administration, Computer Engineering or other relevant field.
• ITIL and/or PMP certification.
• Experience with university business processes and the higher education sector.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie's core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Adaptability
• Communication
• Relationship Building
• Resource & Process Management
• Accountability for Performance & Results

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity.

Posting Detail Information

Number of Vacancies: One (1)
Open Date: 04/11/2025
Close Date: 04/25/2025
Open Until Filled: No
Special Instructions to Applicant

Quick Link for Direct Access to Posting: https://dal.peopleadmin.ca/postings/18545

Documents Needed to Apply

Required Documents

• Résumé / Curriculum Vitae (CV)

Optional Documents

• Cover Letter