Manager, Enterprise Application & System Support

Mark Anthony Group is one of North America's most successful privately held alcohol beverage companies. We are a leading producer and distributor of fine wine, premium Ready to Drink (RTD) products, and spirits in the Global beverage alcohol industry. We are an innovative and ambitious organization with a successful track record of building successful and disruptive brands, including the iconic Mike’s Hard Lemonade and White Claw.

As the Manager, Enterprise Application & System Support you will ensure that enterprise applications and systems are effectively supported, maintained, and enhanced to meet organizational goals and objectives. They play a critical role in defining and prioritizing the support backlog, driving vision, and supporting with technical expertise the delivery of valuable solutions that align with business objectives.

What you'll do:

• Leadership and Team Management: Supervise the work of direct reports in application and systems support.
• Application Management: Support and maintain tier 2 for the network and platform database of enterprise applications, including ERP, CRM, and other systems. Ensure the applications portfolio's availability and performance, which includes managing incidents and releases.
• Customer and Stakeholder Engagement: Work alongside key stakeholders with technical support for application development and enhancement (agile).
• Process Improvement and Quality Assurance: Establish and adhere to Service Level Agreements (SLAs) to address customer issues and enhance processes.
• Strategic Planning and Execution: Enhance stakeholder satisfaction by providing high-quality services for applications through controlled and planned change management.
• Technical Expertise: Remain actively engaged with technology and explore new technological advancements to benefit the organization.

What you have:

• 5+ years’ experience managing Enterprise IT, supporting teams with ERP, network or systems experience in a global company considered an asset.
• Technical Proficiency: In-depth knowledge of ERP, CRM, and other enterprise systems.
• Networking and Operating Systems: Understanding of networking infrastructure, cloud platforms (AWS) and basic database.
• Analytical Skills: Ability to analyze complex systems, troubleshoot issues, and optimize application performance.
• Leadership and Team Management: Strong leadership skills to manage and develop a team. Ability to build and maintain relationships with internal and external stakeholders.
• Customer and Stakeholder Engagement: Excellent communication skills to collaborate with business units and vendors.
• Process Improvement and Quality Assurance: Experience in implementing and meeting service level agreements.
• Strategic Planning and Execution: Ability to develop long-term strategies for application management and enhancement.

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $100,000-$135,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

Other perks include:

• Located in a prime Vancouver neighborhood (near transit)
• Hybrid work environment of 3-days a week in-office
• Company paid parking
• Complimentary building gym

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.

We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

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At Mark Anthony, we live by our 5 Core Values every day:

Sense of Urgency: Our business moves fast and so do we. We understand the power of now. We have relentless drive and believe it if can be done, we're the ones who will do it first.

Authenticity: We need to stay real because our brands, our stories and our culture must remain genuine to thrive. When we have the best intentions for all, we create space to be our whole selves and do great things together.

Simplicity: Our lives are complicated enough. So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility: Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly. We're here for each other, and together we do great things.

Trust: We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.