Manager, Engagement P16400

Saskatchewan Polytechnic

Saskatoon

CAD 60,000 - 100,000

Job description

Leadership

Drive the development and implementation of a comprehensive donor stewardship program, fostering a culture of philanthropy across the organization.
Formulate and execute strategies to nurture long-term donor relationships and create meaningful engagement opportunities.
Provide strategic direction, oversight, and support for donor programs and stewardship initiatives, ensuring excellence in execution.
Oversee planning and execution of donor-centric communications, impact reporting, and other stewardship functions, ensuring alignment with organizational goals.
Lead the creation of innovative tools, concepts, and training programs to enhance the capabilities of fundraising staff.
Promote the importance of giving, cultivating a shared commitment to philanthropy within the organization.
Budget effectively and allocate resources strategically to prioritize stewardship projects and initiatives, ensuring fiscal responsibility.
Identify potential risks to stewardship initiatives and implement strategies to mitigate them.
Develop, update, and enforce policies and procedures that enhance stewardship practices and maintain compliance.
Establish and monitor key performance indicators (KPIs) for stewardship activities and projects, ensuring measurable success.
Identify process improvements and implement changes to enhance the efficiency, effectiveness, and quality of stewardship activities.
Oversee database management, ensuring accurate records, data integrity, and comprehensive tracking of donor interactions.
Align marketing and communications efforts with institutional goals to maximize donor and alumni engagement.
Ensure brand consistency across all donor and alumni campaigns, enhancing recognition and trust.
Oversee the development of impactful content for donor communications, fundraising campaigns, and alumni relations.

People Management

Recruit, select, train, develop and motivate employees through HR policies and practices, and CBA.
Address people management issues, including discipline (up to and including termination).
Ensure staff develop clear performance objectives. Monitor performance objectives and work to overcome barriers.
Ensure a positive, diverse, and inclusive work and learning environment.
Develop plan(s) for project and program staffing levels, knowledge, skills, and abilities.
Contribute to the development of cross-team synergies and interactions ensuring continuous services.

Stewardship Management

Lead the cultivation of a philanthropic environment that prioritizes meaningful relationships with donors and alumni, fostering lasting connections.
Oversee the design and implementation of tailored stewardship programs that address the unique needs and interests of donors and alumni.
Provide strategic leadership in developing customized stewardship plans, ensuring diligent monitoring, tracking, and transparent progress reporting.
Cultivate and maintain strong, enduring relationships with donors, alumni, corporations, and foundations, positioning the organization as a trusted partner in philanthropy.
Partner with internal stakeholders to establish and uphold best practices for gift processing, receipting, and donor recognition, ensuring excellence in donor relations.
Manage and enhance information tracking systems and oversee the planning and execution of alumni events, programs, and initiatives that foster community and connection.
Leverage diverse communication platforms—including social media, newsletters, email campaigns, and publications—to engage donors and share impactful stories.
Implement comprehensive recognition programs that celebrate contributions across all levels of giving, reinforcing donor value and commitment.
Oversee the preparation of compelling donor reports and impact statements, showcasing the transformative effects of philanthropic contributions.
Utilize donor database systems to track interactions, analyze giving trends, and inform strategic decisions for donor cultivation and solicitation.
Develop and execute personalized outreach and engagement initiatives, incorporating feedback from surveys and focus groups to continuously improve donor experiences and stewardship efforts.

Resource Allocation and Management

Manage the annual budget for stewardship activities, ensuring alignment with organizational goals.
Establish clear guidelines for sharing confidential information with external stakeholders.
Oversee the identification and engagement of external vendors, consultants, and service providers.
Manage vendor relationships and ensure quality and cost-effective service delivery.
Monitor KPIs regularly reporting on progress, challenges, and recommendations for improvement.
Develop solutions to resource challenges in alignment with the institute’s strategic goals.

Relationship Management
Internal:

Foster working relationships with colleagues ensuring alignment of stewardship activities with donor cultivation and solicitation efforts.
Lead and collaborate on the development of stewardship strategies for major donors, planned giving prospects, and other donor segments to enhance donor engagement and retention.
Oversee stewardship activities involving students, to demonstrate the impact of philanthropy on student success.
Provide updates and reports on stewardship activities, accomplishments, and challenges.
Collaborate on stewardship strategies that advance objectives and enhance reputation and visibility.
Collaborate with Communications and Marketing to oversee the development of stewardship materials, such as donor impact reports, recognition materials, and multimedia presentations, communicating the value of philanthropic support.

External:

Engage individuals, corporations, foundations, and funding partners to facilitate philanthropic support.
Bolster donor loyalty through personalized communication, stewardship activities, and donor recognition initiatives.
Enhance awareness and foster positive relationships with community stakeholders and organizations.
Establish personalized communication channels to express gratitude, provide updates, and support.

Risk Assessment and Management

Identify potential risks and vulnerabilities related to stewardship activities, including financial, operational, legal, reputational, and strategic risks.
Monitor regulatory requirements, legal standards, and industry best practices relevant to stewardship activities ensuring compliance and mitigating regulatory risk.
Identify operational risks related to stewardship processes, systems, and infrastructure, such as data security breaches, technology failures, and staffing shortages.
Assess reputational risks arising from stewardship activities, including public relations issues, donor relations challenges, and negative media exposure.
Implement communication strategies, crisis management plans, and stakeholder engagement initiatives to protect the organization’s reputation and mitigate reputational risks.