Manager, End User Services

Manager, End User Services

Apply locations Toronto time type Full time posted on Posted 4 Days Ago job requisition id R104284

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Manager, End User Services to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• A problem solver with proven experience and proficiencies within Microsoft 365?
• Possess a strong technical background with a focus on end-user computing?

As the Manager, End User Services, you will oversee the support and management of the IT Help Desk, Desktop Technology, with a strong focus on Microsoft 365 products. This role includes day-to-day operations, security remediation, patch management, project management, and ensuring SLAs are met and customer satisfaction is maintained. The manager will also be responsible for vendor support contracts and problem resolution in collaboration with software and hardware vendors.

A Day in the Life

• Manage a team of 5 direct reports and 3 indirect reports on the Deskside Support team
• Create metrics to track success or misses in all areas
• Engage vendors for issue resolution and product support
• Consult and coordinate with application teams and business units to design and validate operational processes
• Manage multiple competing priorities through effective organization and communication
• Ensure performance objectives are clearly defined and articulated, ensure performance reviews are completed in a timely manner, provide ongoing “performance enablement” discussions to ensure employees are continually engaged

Requirements

• BA/BS degree preferred
• 3 years technical work experience with a minimum of 1 year experience in an IT Systems Support production environment supporting end users
• Proven experience and proficiencies with Microsoft 365 solutions
• Ability to clearly communicate technical concepts to technical and non-technical people
• Ability to multi-task in a fast-paced environment

The hiring base salary range for this position is $92,100 - $126,610 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

About Us

Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.