Manager, Ecommerce Operations

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The B2B Ecommerce Operations team is a committed, hardworking, fun-loving team that works in partnership with a variety of cross-functional partners to execute B2B ecommerce strategies across digital channels. We are the operational owners of the B2B ecommerce business that may include content, product merchandising and the partner experience. Today this team supports the ecommerce experience of five Programs – Independents, Key Accounts, Team Program, Corporate and Campus.

A Day in the Life: What You’ll Do

Reporting to the Sr Manager, NA Ecommerce Operations, this position will be responsible for the planning and evolution of our B2B e-commerce operations & execution. This includes fostering collaboration across cross-functional teams and focusing on creation and improvement of processes. This role will also be delivering cross catalogue data and content management optimizations making impactful catalogue optimizations and ecommerce experiences across our B2B Strategic Sales tools & platforms.

• Provides leadership and direction to the team to support and streamline ecommerce operations and processes across all B2B ecommerce platforms to support the growth of the strategic sales business.
• Identifies future opportunities based on analysis to support leadership in prioritization and implementation of new and enhanced ecommerce operations updates and systems.
• Prioritize and manage multiple e-commerce operational projects simultaneously; track and report on their effectiveness.
• Strategizes and plans the implementation of website platform updates using 3rd party tools to support operational priorities and to optimize website performance.
• Accountable for results of the objectives and key results within B2B ecommerce operations domain, ensuring the delivery of optimal B2B ecommerce experience.

Qualifications

• 5-8 years of experience working in digital experience.
• Strong understanding of ecommerce eco-systems. Experience working in a B2B ecommerce organization would be an asset.
• Strategy and tool experience. Strong knowledge and ability to work in project management and product data tools (Commerce Tools, Frontastic to deliver online catalogue and merchandising, Jira and Confluence experience an asset).
• Experience in people management and managing a team (4+ individuals).
• Ability to build relationships and work in a dynamic, fast-paced operational model, interacting with all levels within the organization.
• Strong experience in managing multiple deliverables simultaneously with a strong analytical approach to identify and understand trends based on data and insight reporting their effectiveness, with strong problem-solving and decision-making skills.
• Proven ability to work independently.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $107,500 - $141,100 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Workplace Arrangement

This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.