Manager, Digital Media and Communications

Work Specifics

• Full-time permanent contract position
• Hybrid with a mix of days (typically 2/week) in the Kitchener, ON office and remote (typically 3/week)
• 40 hours per week, Monday-Friday, 8am-4pm with occasional evenings and weekends
• $25-$30 per hour (paid bi-weekly)

Eligibility Requirements

• You are permitted to work in Canada either as a Canadian citizen, permanent resident, a foreign national with legal documentation that allows you to work in Canada, or a person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
• You have a Valid Social Insurance Number (SIN) or a SIN ending in 9, and you are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• You reside within reasonable commuting distance to Kitchener, Ontario for weekly in-office days.
• You completed your education at the University level in a humanitarian, marketing or a related field.
• You have 3+ years of previous work experience in a communications role.
• You have at least 1 year of team leadership experience.
• You have experience working in the sustainability, humanitarian, or non-profit sector.
• You are fluent in English.

About Us
Anishnabeg Outreach (AO) is an Indigenous-led non-profit and charity organization that fosters belonging and spirit building for First Nations, Inuit, and Métis (FNIM) individuals. We dedicate ourselves to building a healthy and vibrant Indigenous community every day. Our mission is to help FNIM by creating a sustainable and comprehensive suite of centralized wrap-around services for urban FNIM and to establish AO as an innovative hub/heart of best practices for economic development, training and employment on reserves. Our vision is to build processes and tools that will position current and future FNIM generations as prosperous leaders and strategic partners in Canada’s future. We also developed AONest: a self-guided software system for mental health management and outcomes. AONest users navigate their mental health concerns and gain essential life skills by watching videos and they apply their learnings by completing worksheets. The Manager of Digital Media and Communications is an instrumental role on both the AO and AONest teams.

About You
You are a unicorn: you are talented and versatile with a unique mix of marketing and communications skills, technical skills, and leadership skills. You are also equally comfortable doing hands-on work as you are managing the work of others, and you are a strategic thinker who can streamline existing processes and create new ones for maximum efficiency. Your experience spans:

• Marketing
• Communications
• Brand management
• Graphic design
• Video editing
• Social media
• HubSpot management
• eNewsletter and email design and distribution
• Website design and maintenance (WordPress, Wix, etc.)
• User interface (UI) design
• User experience (U/X) development
• Customer support
• Team leadership

Job Duties
Reporting to the VP of Communications, you will:

• Maintain AO’s brand and voice in all promotional materials
• Maintain a tone of cultural sensitivity and understanding in created content
• Provide leadership to others for adherence to corporate brand guidelines
• Design new graphics for the web, social media, posters, newsletters, etc. and help others do the same
• Create branded presentations and files in Canva
• Edit videos for AONest, social media, and 2 websites
• Upload files to the AONest software system using Vidyard
• Manage or oversee the management of Instagram, Facebook, X, and LinkedIn social accounts
• Oversee the design and distribution of monthly eNewsletters using HubSpot
• Support our HubSpot CRM (maintain lists, update data, troubleshoot issues, etc.)
• Maintain 2 websites and design new page layouts as needed in both WordPress and Wix
• Provide friendly and timely customer support to external partners and clients
• Onboard new clients into the AONest software system
• Design visually-appealing software user interfaces and ensure a seamless user experience
• Perform research on current marketing trends, audience preferences, etc.
• Lead a team of digital media and marketing coordinators
• Review the work of others to ensure it is error-free and branded correctly
• Train team members on new processes, etc.
• Provide coaching and mentoring to team members
• Participate in staff and team meetings

Qualifications, Skills, and Experience
You have proficiency with:

• Canva
• Vidyard
• HubSpot
• WordPress
• Wix
• Adobe
• Microsoft Suites

Proven experience with:

• Content Management
• Website Design
• Video Editing
• Graphic Design
• UI Design
• Photography
• Search Engine Optimization (SEO)
• Managing Multiple Projects Simultaneously
• Multitasking within a Dynamic Environment
• Leading a small team

You Bring:

• Experience working for a non-profit or charitable organization
• Working knowledge of mental health concerns
• Strong leadership, interpersonal, and communication skills
• A Bachelor's degree in a relevant field (humanitarian, marketing, etc.)
• A deep understanding of First Nations, Inuit, and Métis issues and other issues of equity.
• Cultural understanding and sensitivity in the content created

How to Apply
If you are interested in this position, please submit a resume and cover letter, outlining how your skills, qualifications and experience meet the requirements to hr@aocan.org with the position title in the subject line by 4:00pm Friday January 17th, 2025.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We strongly encourage applications from individuals who are underrepresented in the workforce, including but not limited to First Nations, Métis, Inuit, persons with disabilities, and members of other equity-deserving groups.

If you require accommodations during the application or interview process, please let us know, and we will work with you to meet your needs.