Manager Desktop Support

Manager Desktop Support

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

Position Overview: The IT Desktop Support Manager will oversee the desktop support team, ensuring efficient and effective resolution of IT-related issues. This role involves managing day-to-day operations, providing technical guidance, and implementing best practices to enhance the overall user experience.

Location – Mississauga, ON.

Your role within the team:

• Team Leadership: Manage and mentor the desktop support team, providing guidance and support to ensure high performance.
• Project Management: Lead small projects or teams to accomplish specific tasks such as corporate hardware refresh projects or operating system upgrade projects.
• Technical Support: Oversee the troubleshooting and resolution of hardware, software, and network issues for end-users.
• Incident Management: Ensure timely response and resolution of IT incidents and service requests.
• Process Improvement: Develop and implement processes and procedures to improve efficiency and service quality.
• Asset Management: Manage IT assets, including hardware and software inventory, ensuring proper documentation and tracking.
• Training: Provide training and support to end-users on IT systems and applications.
• Collaboration: Work closely with other IT teams and departments to ensure seamless IT operations.
• Reporting: Generate and analyze reports on support activities, identifying trends and areas for improvement.
• Compliance: Ensure all IT support activities comply with company policies and industry standards.

Why choose AtkinsRéalis as an employer?

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.

The ideal candidate:

• A college diploma in Information Technology, or equivalent work experience in the field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a managerial role.
• Strong knowledge of Windows operating systems and 0365 applications.
• Proficiency in troubleshooting hardware and software issues.
• Experience with IT service management tools and ticketing systems.
• Familiarity with network and server administration.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Customer-focused with a commitment to delivering high-quality service.
• Preferred Certifications: CompTIA A+, ITIL Foundation.
• Working Conditions: May have to lift equipment weighing up to 30 kilos. Occasional overtime work on evenings and weekends.

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

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Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.