Manager, DB Pension Administration

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

Are you ready to be part of a dedicated and professional team? We're looking for an exceptional Manager to lead our DB pension administration activities for various clients and play a key role in client relationship management. If you bring consultative skills, project leadership, pension knowledge, and a knack for applying best practices, this stimulating career is for you.

With us, you’ll enjoy:

• Working with a dynamic team of professionals
• Growing through challenging assignments and exciting projects
• Career opportunities that foster your professional development
• The flexibility of a hybrid work model—working from home and in the office
• A flexible schedule and a comprehensive benefits package

In this role, you'll use your analytical skills daily and thrive in a stimulating environment. Here's what you’ll do:

Client Relationship Management:

• Build and maintain excellent relationships with client contacts
• Participate in client meetings as needed
• Ensure the team provides top-quality services to clients
• Provide clients with relevant information on administrative issues and legislative requirements
• Coordinate a full spectrum of DB Admin services, including web tools and call center support
• Understand clients' perspectives and resolve administrative issues efficiently
• Maintain open communication lines between clients and the team
• Identify and develop new business opportunities with existing clients
• Use knowledge of client contracts and services for invoicing purposes
• Manage Service Agreements, ensuring timely reviews, adjustments, and renewals
• Escalate operational issues to the Service Delivery Manager to find timely solutions

Subject Matter Expertise:

• Verify benefit calculations, annual statements, and relevant reports in line with pension plan rules and legislation
• Review annual statements for compliance and consult with clients on custom changes
• Prepare membership/payment reconciliations and valuation data, resolving any data issues
• Participate in system testing and ensure protocols are followed
• Identify process improvement initiatives, present solutions to stakeholders, and implement feasible changes
• Continue building industry knowledge through internal training sessions
• Lead internal initiatives

Project Management:

• Manage daily and year-end functions, ensuring resource assignment, deliverable compliance, and risk mitigation
• Lead special projects as required
• Collaborate with resources in other departments

Talent Management and Coaching:

• Function as a team manager, overseeing the work of other team members
• Conduct annual performance reviews and provide regular performance feedback
• Act as a mentor, supporting the growth and development of team members
• Conduct training sessions

We’re looking for an independent, detail-oriented, and highly organized individual with:

• Seven (7) + years of related DB Pension Administration experience
• Post-secondary education; CEBS or PPAC designation is an asset
• Strong knowledge of provincial pension and tax legislation
• Highly developed customer service skills
• Incisive analytical thinking and attention to detail
• Excellent communication, project management, presentation, and negotiation skills
• Exceptional collaboration with team members, stakeholders, and clients
• Intermediate to advanced skills with Microsoft Excel and other Microsoft suite products (Outlook, Word, OneNote)
• Experience with pension administration software
• Bilingualism (English and French) is an asset

Are you ready to join a team where your expertise and dedication make a difference? We’re excited to meet you and see how you can contribute to our success!

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About the company

LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.