Manager, Customer Operations

Department - Cold Drink Equipment Customer Operations

Job Function - Customer Care and Inside Sales

Employee Type - Regular Employee FT Salaried

Salary - $103,500-$109,000

About This Opportunity

The Manager, Cold Drink Equipment Customer Operations has the unique opportunity to develop short- and long-term cold drink equipment strategy with many of our largest Food Service on Premise (FSOP) customers including Wendy’s and A&W. Ownership of Departmental plans, business plans, coupled with organizational priorities will be in scope. Reporting to the Senior Manager, Cold Drink Equipment Customer Operations, the successful candidate will manage a team of professional level employees, setting goals and supporting operational growth.

Responsibilities

1. Oversee and manage multiple projects of moderate to high complexity for many of our largest FSOP customers including new store openings, equipment installs and innovation implementation.
2. Work closely with project leads, customer operations and analyst to deliver successful implementation and completion of customer initiatives as well as day to day operational needs.
3. Head multiple routines and meetings, with both customer and internal stakeholders keeping them on track to ensure success.
4. Act as a voice of the Customer Operations Team when interacting with other reporting functions, including the operational field.
5. Manipulate large amounts of data, making informed judgements.
6. Ensure all reports, tools and routines are not only standardized but adaptable for future growth.
7. Monitor progress towards achieving team’s objectives.
8. Account for your team’s activities to Senior Manager of Equipment Operations.

Qualifications

1. Bachelor's Degree in Business or Engineering.
2. Minimum work experience: 3+ years of experience in project management, operations and/or consulting, preferably in the consumer-packaged goods industry (including 1-2 years as a contributor).
3. Experience in managing and supporting a team of direct & indirect reports.
4. Demonstrated ability to develop business cases, project schedules and forecasts.
5. Quantitative & analytical experience - strong understanding of Coca-Cola Canada Bottling Limited systems including Margin Minder, SAP HANA, Microsoft Power BI is an asset.
6. Proven effective written, oral and financial storytelling skills.
7. Direct customer experience managing deliverables and expectations.
8. Project Management certification (PMP) is an asset.

About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide. For more information about Coke Canada Bottling, please visit cokecanada.com.

Important

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email HR@cokecanada.com.