Manager, Curriculum Design & Training (Canada- BC, ON, NB - Remote)

Canada

About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

The Training and Enablement Manager role is responsible for developing and maintaining training programs for employees, customers, and partners. This includes creating onboarding materials, product enablement resources, and customer training curricula. The role also works with cross-functional teams to ensure that training materials are up-to-date and aligned with product changes.

Responsibilities

• Lead and mentor a team of learning professionals, fostering a collaborative and supportive environment.
• Oversee a range of training programs, including employee onboarding, product enablement, customer training, and partner training.
• Create and maintain internal onboarding materials, including presentations, guides, videos, documentation, and e-learning modules.
• Collaborate with cross-functional teams to stay informed about product changes and training requirements.
• Develop and maintain scalable training processes and resources for both UJET's and Google's CCaaS customer base.
• Conduct customer training kickoff calls and work with stakeholders to create customized training plans.
• Partner with the technical documentation team to incorporate training content into the Support Center.
• Create training resources, including documentation, e-learning, videos, and curricula, to support internal teams.
• Manage the development of e-learning content for strategic partners, ensuring high-quality and effective training materials.

Requirements

• 5+ years experience developing training content within an LMS (Learning Management System)
• Over 2 years of experience managing a department or team
• Excellent communication skills – written, verbal, presentation, and interpersonal
• Familiarity with key tools like Camtasia, Audiate, Wellsaid, 360learning, Atlassian (JIRA, Confluence, and Trello), Canva, Google Suite, Vimeo, and Salesforce
• Excellent project management skills for the purpose of prioritizing multiple training curriculums that are necessary for effective self-paced learning by customers, partners, and internal staff.
• Proven expertise in curriculum development, designing effective and engaging learning paths tailored to different learning styles and objectives for both internal teams and customers.
• Knowledge of adult learning principles, ensuring that training content is designed to be both engaging and effective, fostering retention and practical application of the material.
• Call center or technical support experience a plus
• Bachelor’s Degree from an accredited college or university

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

LinkedIn Profile

Are you legally authorized to work for any employer in the country where the position is located? * Select...

Will you now or in the future require employment sponsorship? * Select...

Are you located in Ontario, New Brunswick, or British Columbia? * Select...