Manager, Credentialing (Operations)

Overview

The Manager of Credentialing is responsible for overseeing the comprehensive management of accreditation for all Major League Soccer and SUM events. Additionally, this role should have experience with professional stadium operations and event management to provide greater strategic support to the League and Clubs. This role will also help develop and execute a long-term strategy to support the evolving support MLS Operations requires for each event including MLS All-Star Week, Leagues Cup, MLS Cup, and the regular season, as well as events like MexTour.

Responsibilities

• Work with MLS Legal to create comprehensive policy and guidelines for every MLS and SUM Event.
• Understand the credentialing industry and be aware of new trends and executions to identify appropriate vendors to build out an accreditation platform to be used for all MLS and SUM Events.
• Develop relationships with Venue Managers who oversee access control.
• Main point of contact for all League and Club credentialing inquiries. Manage all internal communications and memos regarding application and delivery of credentialing requirements.
• Host credentialing workshops ensuring compliance with the credentialing processes.
• Oversee full credential process for all MLS and SUM events including design, production, zone assignments, notification, and approval processes.
• Oversee the credential office for all MLS and SUM events to include managing and scheduling credential staff.
• Responsible for the ordering, inventory, and management of credentialing equipment (e.g., lanyards, ink, wristbands, etc.).
• Manage yearly credential operational budget per property event and track all expenses and processes invoices.
• Collaborate with MLS creative to design artwork for each event.
• Create a credential timeline to ensure that all systems are built and tested to meet internal deadlines.
• Manage internal Club database to ensure the League Office has access to all pertinent credential information for all MLS Clubs.
• Primary on-call contact during all MLS and SUM events when not on-site for all credential inquiries.
• Travel to all assigned MLS and SUM events to effectively run and operate the credential office.
• Assist with departmental requirements including providing coverage for Matchday Control, policy management, and other administrative assignments.

Additional Responsibilities

• Assist in the operation of the MLS Matchday Control.
• Assist with Department inventory efforts to include storage and shipping.
• Additional responsibilities as assigned.

Qualifications

• Bachelor’s Degree or equivalent.
• 5+ years of experience in operations with a focus on credential management.

Required Skills

• Must be a team player, self-motivated, results-driven, and able to own projects from conception through execution.
• High level of commitment to a quality work product and organizational ethics, integrity, and compliance.
• Ability to work effectively in a fast-paced, team environment.
• Strong interpersonal skills and the ability to effectively communicate, both verbally and in writing.
• Demonstrated decision-making and problem-solving skills.
• High attention to detail with the ability to multi-task and meet deadlines with minimal supervision.
• Demonstrated expertise in managing online credential database platforms.
• Proficiency in Word, Excel, PowerPoint, Outlook, and database experience.

Desired Skills

• Knowledge of the Spanish Language (business proficiency).
• Knowledge of the sport of soccer.
• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays.

TOTAL REWARDS:

Starting Base Salary: $75,000 – $85,000. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs.

We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:

• Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement. A generous PTO offering, and hybrid Office/Remote Work Schedule are also offered to promote Work-Life balance.
• Career & Professional Development – on-the-job training, feedback, and ongoing educational opportunities to continue your personal and professional development.
• Employee Engagement – office perks, discounts, and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job.