Manager, Clinical Partner Relations

Work Remotely Anywhere In The Province Of New Brunswick (subject to our Remote Work Directive)

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is seeking a Manager, Clinical Partner Relations. Reporting to the Director of Health Services, you and your team will be responsible for implementing a strategic approach to ensure that WorkSafeNB's external rehabilitation provider, and contracted consultant, networks are healthy, accessible, and adaptable to meet WorkSafeNB's rehabilitation goals for injured workers.

Your key areas of responsibility are as follows:

1. Clinical Partner Relations - The primary responsibility of this role is to ensure that the health of WorkSafeNB's rehabilitation service provider network (Physiotherapy, Occupational Therapy, Mental Health, and Allied Healthcare Professionals) is valued, nurtured and effective by utilizing the established framework that aligns people and processes in the various stages of the partnership: the identification, formation, onboarding, performance management, and evaluation. Your team will consist of rehabilitation and administrative professionals, including Business Partners, each with an established portfolio of clinical providers.
2. Management of external clinical consultants - You and your team will ensure that WorkSafeNB's external clinical consultants (Medical, Psychology, and other Allied Healthcare Professionals) are valued and effective in meeting the consulting needs to optimize the clinical management and recovery of injured workers.
3. People Leadership - To provide strong people leadership that enables others to grow, develop and achieve career aspirations. Drives engagement of the team to enable their performance, development, and overall employee experience while developing superior partner relationships.
4. Operational Performance - Implement the Division's business strategy by developing the processes, standards, objectives and measures for the business unit and team to maximize productivity, business performance and efficiency, and ensure quality control across the clinical business partners.
5. Financial management - Manage the business unit's budget and spending. Ensure deviations from plan are identified to the Director along with drivers clearly identified.

You are effective in the following competencies:

1. Strategic Thinking
2. Enabling Communication
3. Teamwork and Collaboration
4. Ensuring Accountability
5. Leading Change
6. Emotional Intelligence / Self-awareness
7. Adaptability
8. Client-focused Service
9. Planning and Organizing
10. Developing Others
11. Nurturing Continuous Improvement & Innovation

You, as a successful candidate, possess:

1. Bachelor's degree in a clinical healthcare related discipline.
2. Minimum 5 years' experience leading teams or supervisory experience.
3. Experience working with individuals and teams to improve personal and operational performance.
4. Effective communication and change leadership skills.
5. Commitment to principles of client service and client centered thinking ("outside in").
6. Understanding and proficiency in fiscal management and budgeting accountability.
7. Successfully leading change.
8. Contract negotiation and management experience.
9. Financial Management.
10. Knowledge and experience in claims management is an asset.

Written and spoken competence in English is required. Spoken competence in French is an asset.

Pay Scale $106,995.51 to $125,877.07

Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week.

WorkSafeNB offers a competitive annual salary with excellent benefits, including:

1. Comprehensive benefits package (health, dental, life insurance and LTD insurance)
2. New Brunswick Public Service Pension Plan
3. Competitive vacation and leave entitlements.
4. Enhanced opportunities for professional learning and development.

Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province or country is not permissible.

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at www.worksafenb.ca by February 5th, 2025.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.