Manager, clinical operations & program services

Salary

The salary range for this position is CAD $59.56 - $85.62 / hour.
Job Summary

We are currently hiring for a Full Time Manager, Clinical Operations to join our team at Czorny Alzheimer Centre located in Surrey, B.C.

Surrey is one of Canada’s fastest growing cities and its land mass makes it one of the largest cities in the province, equal to the size of Vancouver, Richmond and Burnaby combined.

Known as the City of Parks, Surrey has over 6,000 acres of parkland and 15 golf courses and driving ranges. Despite rapid growth, Surrey has held onto the rural flavour of its past, with about 35 percent of its land designated as agricultural and still actively farmed.

Come work with us!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited to:

• Four weeks of vacation to start
• Comprehensive 100% employer paid benefits
• Immediate enrollment in a defined municipal pension plan
• 87% maternity top-up
• 50% subsidy on Translink passes

We invite you to apply today and find out why employees recommend Fraser Health as an exceptional place to work!

Supporting the Vision, Values, Purpose and Commitments of Fraser Health:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program delivered through multi-disciplinary health care teams in a hospital and/or community-based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through leadership provided to staff, or management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through direct leadership and management of people and resources, the Manager oversees the operational and administrative activities of a clinical operation or program service; or supports the operation of clinical services provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered effectively and efficiently through consultative advice on clinical services design, policies and procedures, management and leadership or contract management.

Maintains effective communications and, where assigned a dual reporting structure, prioritizes and advises on the status of clinical services objectives.

• Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with the agency to establish required action plans.
• Provides leadership of people to foster an environment supportive of engagement, innovation, individual and team achievements, and provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
• Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to recognize and address performance improvement.
• Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism, and overtime, and establishes department objectives and action plans.
• Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
• Interprets, applies, and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third-party venues.
• Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas, and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
• Participates in strategic operational initiatives, project planning, clinical services development, and the development of short and long-term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
• Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
• Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
• Coordinates, participates, or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
• Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government, and regulatory reporting requirements are met.
• Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow-up action to be taken; implements approved recommendations.
• Participates in the development, implementation, and negotiation of essential service contingency plans.
• Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training, and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Excellent oral, written, and presentation skills.
• Demonstrated knowledge and ability in related clinical health care practice, education, program planning, development, implementation, and evaluation.
• Ability to plan, prioritize, and carry out projects.
• Knowledge of department management processes under collective agreements.
• Demonstrated knowledge of budget planning and preparation principles, concepts, and methods.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Knowledge of research methodology, practices, and techniques.
• Excellent investigative, analytical, and problem-solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools, and concepts.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral, and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff, and volunteers.

We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring, and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Together, we are the heart of health care.