Manager, Casualty Claims Bodily Injury, Litigation

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags, and graduated driving laws to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Benefits to Joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Role Designation: Remote (Ontario, Alberta, Nova Scotia, New Brunswick, Quebec)

Job Description:

Our team is expanding, and we are actively seeking to hire a Manager, Casualty Claims Bodily Injury, Litigation. In this role, you will lead a team of approximately 10 Claims Advisors, providing guidance and ensuring the effective management of litigation claims. The position demands a strategic mindset, as it is responsible for driving results aligned with key performance indicators (KPIs), with a strong emphasis on early resolution, expense management, and indemnity control. The ideal candidate will work collaboratively across departments, including underwriting, agents, legal, and other claims units, to achieve optimal outcomes.

Accountabilities:

• Provide leadership, guidance, and mentorship to a team of senior-level Bodily Injury Claims Advisors, promoting professional development and expertise.
• Engage in targeted coaching to enhance technical skills and improve overall team performance.
• Conduct regular performance evaluations, deliver constructive feedback and create individualized development plans to foster continuous improvement.
• Promptly engage in performance management when performance opportunities are identified.
• Lead the implementation of best practices in claims handling, working closely with senior-level Claims Consultants, Technical Manager, and Performance Manager to ensure consistency and effectiveness.
• Provide strategic oversight on high-value files and cases approaching trial, ensuring optimal outcomes.
• Monitor claims management quality and timeliness, ensuring adherence to company guidelines, legal standards, and industry regulations.
• Establish clear team goals and objectives that align with both departmental and organizational targets.
• Oversee staffing levels and workload allocation to ensure optimal efficiency and balance.
• Identify opportunities to improve claims processes and work with key stakeholders to develop action plans for remediation.
• Ideate, create, and lead strategic initiatives that support department operational and financial goals.

Qualifications:

• 7 years of experience and working knowledge in Bodily Injury claims handling, with a focus on litigated claims.
• 2 years of experience in a people leadership capacity.
• Strong knowledge of Tableau, Excel, PowerPoint. Guidewire experience is an asset.
• Proven ability to develop strategies for efficiently resolving files.
• Demonstrated expertise in analyzing data and recommending solutions.
• CIP designation is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change, and give back where they work and live.

Good Hands. Greater Together.