Manager, Business Systems Analysis

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$91,200 - $136,800 CAD

Job Description:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

TD Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:

1. Plan + Elicit + Analyze + Document + Communicate + Manage system requirements;
2. Assess client needs and recommend the right technology;
3. Offer operational and process-related analysis and support.

About This Role

We are looking for someone to manage, lead or oversee a team of Business Systems Analysts or Specialists in providing a broad range of business services and technical solutions. You will work in close partnership with ambitious business stakeholders and technology teams on a broad range of initiatives varying in risk, size and complexity.

Here's some of what you may be asked to perform:

1. Manage resources and prioritize work assignments, meet milestones.
2. Provide guidance to team and appropriate stakeholders.
3. Identify, develop and leverage business performance measures or metrics, share benchmarking and best practice information appropriately.
4. Oversee and manage issue escalation and resolution, as well as ongoing monitoring and assessment to mitigate risks and monitor and track progress.
5. Proactively intervene on "at risk" initiatives to support Business Systems Analysts.
6. Oversee and provide input throughout documentation creation, delivery and maintenance.
7. Champion team awareness of process, methodologies and tools.
8. Understand scope change impact (e.g. timeline/cost and risk), communicate quickly and effectively.
9. Contribute to project readiness and "lessons learned" assessments.
10. Promote team compliance with business analysis and requirements methodologies and standards.
11. Manage positive team, vendor, client and technology partner relationships.
12. Develop sound business cases with stakeholders, emphasize reusability, scalability, innovation and enterprise-wide solutions.
13. Maintain "end-to-end" view of the customer, business and processes to help triage new project requests based on changing partner needs.
14. Communicate and negotiate timelines, budget, staffing, scope, milestones with project managers and key stakeholders.
15. Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.

What can you bring to TD?

1. Undergraduate Degree or Technical Certificate.
2. Graduate Degree preferred.
3. 7+ years relevant experience.
4. Experience coordinating and prioritizing multiple initiatives at once.
5. Strength in developing effective relationships with different business units, portfolio and project managers.
6. Ability to present and make recommendations to senior management and executives.
7. Readiness to assume significant resource and people management responsibilities, prepared to manage a Business Systems Analyst team with projects that range in size (e.g. Tier 2-5).
8. Enthusiasm and willingness to foster a culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism.
9. Experience with Advanced SQL, Power BI, Visio.
10. Nice to have CFA, FRM and knowledge of Market Risk and FTP.

Additional Information

Join in on what others in TD Technology Solutions are doing:

1. Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
2. Learn voraciously, stretch your thinking.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!