Manager, Application Technology (Enterprise Content Management)

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

As a Manager, Application Technology you’ll lead the development and delivery of technology solutions across a variety of applications to improve both our staff and member experience. You’ll lead a team that is responsible for development, configuration, system analysis and ongoing support of technology applications. This includes working with vendors, our business partners and other internal Technology teams. You’ll monitor the ongoing performance of staff facing applications to ensure seamless delivery while continuously optimizing to improve the value they deliver to members and staff. Part of our Operations division, you’ll join a talented team that has both the passion for creating exceptional experiences and the technical aptitude to deliver.

A typical day would involve:

• Collaborating with colleagues across the organization to evolve and prioritize backlogs, application roadmaps, assess new opportunities for application enhancement, and support the delivery of high-quality solutions.
• Coordinate team and vendor resources for our Member Management applications to meet business needs, enhance productivity and improve the user experience.
• Monitor and advise stakeholders on overall system health, performance, and availability of production environments.
• Oversee the investigation of incidents where necessary and engage vendor support as required.
• Coordinate and authorize IT change requests so that changes are implemented in accordance with business requirements and configuration and release management procedures.
• Build a deep understanding of our technologies, applications, member needs, strategic goals, and industry standards.
• Monitoring application performance, analyzing data, while providing 24-hour support.
• Managing application development activities to ensure our technologies remain compliant, are supported and optimized for efficiency.
• Contribute to a culture of continuous improvement.

You have:

• 5 plus years of experience managing enterprise content management systems (e.g., Captiva, Doxim, SharePoint Online) and finance applications (e.g., Sage 500, EDIS) in a dynamic business environment.
• Over 5 years of leadership experience in technology management, particularly in the banking or financial services industry, with a focus on driving digital transformation and aligning technology solutions with business goals.
• 5 plus years of experience in working with integrated applications ecosystem to improve member and staff experience with expertise in platforms like EDIS, Captiva, Doxim, Docusign, Sage 500, One Span, Sharepoint Online for document imaging.
• The ability to work closely with product management internal teams, including enterprise architects and developers to deliver technical solutions.
• The planning, project management, and decision-making skills needed to manage a complex portfolio of applications with a broad stakeholder group.
• You know the banking industry and follow trends, technology, market, threats, and opportunities.
• Strong knowledge of business and financial concepts with proven experience in identifying and mitigating business risks early and effectively.
• A growth mindset and desire to continually learn, adapt, evolve, and contribute to the product management practice at Vancity.
• Advanced knowledge of Software Development Lifecycle and Azure DevOps technology.

You are:

• A Strong Communicator - you use your strong communication and interpersonal skills to create clear understanding of expectations; address challenges and issues for the business unit; and represent the unit across the organization.
• Organized & Systematic - your planning and coordination skills develop solid operating plans, processes, methods and standards for a unit and help coordinate delivery of critical information in a timely manner.
• Analytical & Decisive - with your strong problem solving and decision making skills, you can diagnose challenges and issues; develop innovative investigative solutions; and assess risks and opportunities that may affect the information security team.
• A subject-matter expert and learner – you possess significant knowledge in your functional area and areas that can impact your work. You ensure to keep updated with the most relevant developments in your space.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $102,200 to $153,200 and a candidate’s offer is likely to be up to the mid-point of the role ($127,700).

Posting Deadline: Posted until Filled

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.