Manager, Administration

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Global Relay is a career-building company. A place for big ideas, new challenges, and groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your Role:

Global Relay is seeking an experienced Administration Manager to lead, inspire, and empower our dedicated team of administrative professionals. Reporting to the VP of Human Resources, and working in collaboration with the Office Manager, you will ensure the seamless operations of our 60,000 square foot Gastown office, a vital hub for our global business.

As manager of the Administration team, you will drive operational excellence, maintain office efficiency, ensure compliance with onsite security protocols, and oversee the management of office supplies, equipment, and vendor relations. This is a pivotal role where you can make a significant impact on the success of our organization.

This position is fully onsite at our Gastown office and may require occasional work on statutory holidays.

Your Responsibilities:

• Leading and managing the Vancouver Administrative team, including delegation of tasks and ensuring timely completion and quality of projects
• Conducting performance evaluations for team members, including goal setting, professional development, and role progression
• Providing continuous feedback, addressing performance issues, and recognizing the strengths and contributions of team members
• Overseeing daily operational aspects of the team, including workload management and shift planning
• Leading the recruitment process for the administration team, including resume screening and conducting interviews
• Managing leave requests and absences, ensuring adequate team coverage throughout the year
• Fostering a culture of high performance, professionalism, collaboration, and continuous improvement within the team
• Organizing and leading regular team meetings to review updates, progress, and address challenges
• Conducting office and safety orientations for new hires
• Collaborating with the Culinary team and building maintenance staff to coordinate supply deliveries
• Serving as the liaison with the building manager in the absence of the Office Manager
• Providing backup support for all administrative duties as needed
• Assisting with planning and execution of the annual holiday party and other company events

About You:

• 7+ years of recent relevant experience in office management and leadership roles
• Exceptional attention to detail and the ability to manage multiple priorities effectively
• Strong problem-solving skills and ability to work independently
• Excellent verbal and written communication skills
• Proven ability to build and maintain effective working relationships
• Demonstrated ability to prioritize tasks and manage time effectively
• Discretion and confidentiality in handling sensitive information
• Proficiency in calendar management and project management
• Experience in planning and coordinating travel arrangements
• Strong organizational skills with a thorough understanding of MS Office Suite
• Familiarity with CRM systems such as Salesforce is an asset

Compensation:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. The annual base salary range is $70,000 - $85,000 USD, including a corporate bonus, extended health benefits, and RRSP Matching.

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure accommodations are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours or work style, we want to ensure our employees have a healthy work/life balance.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.