Manager

Responsibilities

• Oversee daily operations, staff, and customer service.
• Manage tour scheduling, bookings, and itineraries.
• Handle marketing, partnerships, and digital outreach.
• Monitor budgeting, pricing, and revenue.
• Ensure compliance with regulations and sustainability goals.

Qualifications

• Minimum of one year of experience in the tourism industry or a related field.
• Bachelor’s Degree in Tourism Management or a relevant discipline.
• Community Tour Guiding Certificate (or equivalent certification).
• Experience in web design and tour programming is an asset.
• Proficiency in calendar management and tour scheduling.
• Strong customer service skills with a focus on delivering exceptional guest experiences.
• In-depth knowledge of Victoria’s tourism attractions, history, and culture.
• Must be willing to relocate to Victoria, British Columbia.