MANAGEMENT CONSULTANT

Job ID: 52197

Job Category: Human Resources

Division & Section: Technology Services, Technology Services Delivery

Work Location: Metro Hall, 55 John St, Toronto

Job Type & Duration: Temporary, Full-time, 12 month vacancy

Salary: $112,280.00 - $149,247.00 (2024 rate)

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 28-Feb-2025 to 14-Mar-2025

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada with a population that is highly diverse and multicultural. The City also has several agencies and corporations, including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture, and innovation. It consistently places at the top of international rankings due to investments its government, residents, and businesses championed.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client-centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

1. Build Resilient Foundations: Establish a robust, reliable, secure technology infrastructure.
2. Deliver User-Centric Solutions: Provide enterprise-grade modern solutions focusing on user experience.
3. Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
4. Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As a Management Consultant, you will provide business & systems services for the City's SAP Portfolio Enterprise Delivery team in the gathering of the As-Is documentation of the current landscape and the design of the To-Be state, as well as determining the requirements for process, configuration and feature/function changes, following the principles of standard best practices and minimal customization and identifying the most efficient way to implement the new solutions as part of the modernization/transformation program. The Management Consultant is also responsible for working closely with the Program Director, Project Managers, and other Stakeholders. This SAP position is required to provide next-generation SAP technologies necessary for delivering projects, provide the City alignment with best practices and alignment with the corporate requirements, working closely with business clients and stakeholders. This individual will focus on strong partnerships and apply proven communication and problem-solving skills to elicit the Business and Technical requirements.

Who You Are:

The SAP Enterprise Portfolio Delivery is seeking a skilled professional with a strong background in eliciting technological requirements who is comfortable communicating directly with senior executives and can provide actionable insights that influence major decisions. You are a strategic thinker, an exceptional communicator, and a results-oriented leader who thrives in high-stakes, fast-paced environments.

Your expertise in translating complex information into clear, executive-level communications will be key. You’re not only an expert in your field, but also a trusted advisor to senior leadership, offering critical support that drives strategic decisions and helps shape the future of Toronto’s technology services.

Major Responsibilities:

The primary responsibilities of this position include, but are not limited to:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Provides client-driven, value-added management consulting services to a portfolio of diverse consulting projects reflecting practice areas.
• Provides policy analysis, formulation, coordination and advice to the commissioners and senior managers regarding programs, services, and organization at both a strategic and operational level.
• Shapes and defines consulting projects in consultation with client and key stakeholders, determines focus, scope, objectives, methodology and activities.
• Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions, and develops alternative solutions.
• Brings analysis and conclusions forward to the client/stakeholders, chairs meetings and promotes systematic discussion.
• Supports management in assessing and devising solutions from a pragmatic and objective perspective.
• Works in support of project steering committees and leads interdepartmental teams and working groups.
• Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
• Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
• Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes, and practices; management restructuring; and organization change.
• Leads and/or supports cross-departmental teams in the development and application of corporate policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
• Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
• Promotes organization learning and takes steps to orchestrate change through corporate-wide and interdepartmental initiatives.
• Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.

Key Qualifications:

Among other strengths, your application for the role of Management Consultant should describe your qualifications as they relate to:

• Post secondary education in Business Administration or a related discipline, or the approved equivalent combination of education and/or experience.
• Extensive experience in eliciting and documenting both business and technical requirements, employing robust communication and problem-solving skills to ensure comprehensive understanding and alignment.
• Extensive experience in SAP or other Cloud solutions implementation projects, particularly in gathering As-Is documentation and designing To-Be state landscapes.
• Extensive experience with next-generation SAP technologies, or other next-generation cloud technologies, and their application to project delivery, ensuring alignment with city-wide objectives and technological advancements.
• Extensive experience in project management methodologies, with the ability to contribute to project planning, execution, monitoring, and successful delivery.
• Considerable experience in leading transformation and modernization initiatives within large organizations, focusing on identifying efficient implementation strategies for new solutions.
• Proven capability to build and maintain strong partnerships with business clients, vendors, and internal teams, fostering a collaborative environment conducive to project success.
• Proficient in determining process, configuration, and feature/function requirements aligned with standard best practices and minimal customization principles.
• Strong ability to collaborate effectively with Program Directors, Project Managers, and diverse stakeholders to ensure alignment of project goals with corporate requirements and best practices.
• Commitment to applying industry best practices, standards, and methodologies in SAP solution, or other cloud solution, architecture and implementation, ensuring high-quality deliverables and effective project outcomes.
• Strong analytical mindset with the ability to analyze complex problems, evaluate options, and make informed decisions that support project objectives and organizational goals.
• A mindset geared towards continuous improvement and innovation, actively seeking opportunities to optimize processes, enhance efficiencies, and drive positive change within the organization.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.