Managed Services, Presales Solution Architect, Senior Manager - Operate

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Managed Services, Presales Solution Architect, Senior Manager - Operate

Date: Apr 1, 2025

Job Type: Permanent
Work Model: Hybrid
Reference code: 128955
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

What will your typical day look like?

• Understand Client Requirements: Collaborate with the sales team to gather and analyze client requirements, including business objectives, technical needs, and budget constraints. Conduct thorough discovery sessions to ensure a deep understanding of the client's pain points and desired outcomes.
• Solution Design: Develop innovative and comprehensive managed services solutions that address the client's requirements and align with industry best practices. This includes designing technical architectures, selecting appropriate technologies, and outlining implementation plans.
• Proposal Development: Create detailed technical proposals and statements of work (SOW) that clearly articulate the solution's benefits, features, and implementation approach. Collaborate with the sales team to ensure proposals are tailored to the client's specific needs, including pricing and contract terms.
• Presentation and Demonstration: Deliver persuasive and engaging presentations to clients, showcasing the proposed managed services solution and its value proposition. Conduct product demonstrations and proof-of-concepts to highlight key features and functionalities.
• Technical Expertise: Stay up-to-date with the latest trends, technologies, and best practices in the managed services industry. Act as a subject matter expert, providing guidance to clients on industry standards, security, scalability, and performance considerations.
• Collaboration: Work closely with cross-functional teams, including sales, engineering, and operations, to ensure seamless handover and successful implementation of the proposed solution. Collaborate with project managers to ensure accurate scoping and alignment with client expectations.
• Continuous Improvement: Proactively identify areas for improvement in the solution design and presales process. Provide feedback to product management and engineering teams to enhance the company's managed services offerings.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value.

Enough about us, let’s talk about you

• Significant experience (10+ years) in presales, solution architecture, or a similar technical role within the managed services industry.
• Must have Delivery experience, preferably delivery SAP/Oracle/Workday or any ERP solutions.
• Must have done Technical upgrade projects and managed cross-vertical teams.
• Strong understanding of Deal financials and pricing strategies.
• Strong knowledge of managed services concepts, including cloud computing, network infrastructure, data center operations, and IT service management.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Demonstrated experience in designing and presenting comprehensive solutions to clients, including the ability to create compelling proposals and deliver persuasive presentations.
• Strong understanding of Finance back-office business processes, Supply Chain and Procurement Processes.
• In-depth understanding of industry best practices and emerging trends in managed services, such as DevOps, automation, and artificial intelligence.
• Strong analytical and problem-solving skills, with the ability to identify client needs and develop innovative solutions.
• Proven ability to work effectively in cross-functional teams and collaborate with stakeholders at all levels of the organization.

Total Rewards

The salary range for this position is $118,000 - $220,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada.