Major Accounts Coordinator - 12 months contract

Midland Transport is looking for a motivated individual to work as a Major Accounts Coordinator (12 months contract) based in Head Office Location, Dieppe, NB, reporting to Customer Service Supervisor.

In this role, you will be the single point of contact for managing an assigned strategic customer portfolio. You will also provide exceptional customer experience and take ownership for effectively monitoring and managing your portfolio. In addition, you will collaborate with process partners in attracting and retaining clients.

The position is Monday to Friday day shift.

Qualifications

• Education Required: Minimum High School diploma or College Diploma
• 2-5 years call center experience in a fast-paced environment
• Bilingual – fluent in both English and French
• Exceptional verbal, written and listening communication skills
• Ability to analyze and solve problems with strong attention to detail
• Knowledge of the transportation industry (asset)
• Passionate & proactive in identifying opportunities to enhance value for our customers
• Proactive and able to assimilate new information quickly
• Well-developed interpersonal customer service skills
• Ability to work independently
• Ability to take the lead and drive resolution when issues arise
• Proven ability to build and maintain lasting relationships with customers
• Well versed in Microsoft Office

Responsibilities

• Take ownership of the assigned key accounts and portfolio, ensuring exceptional customer experience and expectations are met
• Proactively review and monitor assigned portfolio to prevent issues
• Ensure all customer inquiries and concerns are handled and escalated with Superior Quality Service
• Assist with onboarding of new accounts
• Run daily, weekly and period-end reports in a variety of different formats
• Communicate with operations and sales when required and ensure all parties are updated on items and issues as they occur
• Assist with overflow in the call center as requested
• Coordinate special movement of freight, trace shipments and research adjustments