Maintenance Team Lead

Position Description

SUMMARY/PURPOSE:

• Responsible for overseeing the maintenance and operational activities of federal military buildings in Canada.
• Ensure that all facilities are maintained to the highest standards, ensuring safety, functionality, and compliance with all relevant regulations.
• Oversee a team of maintenance personnel, including skilled tradespeople such as mechanics, electricians, carpenters, and plumbers. Coordinate with external contractors to ensure all maintenance tasks are completed efficiently and effectively.

Responsibilities

• Maintenance Oversight: Supervise and coordinate the maintenance of mechanical, electrical, and structural systems, including HVAC, plumbing, and fire safety systems.
• Team Management: Lead and train a team of building operators and maintenance staff, ensuring adherence to safety standards and work protocols.
• Preventive Maintenance: Develop and implement preventive maintenance programs to minimize downtime and extend the lifespan of building systems.
• Emergency Response: Respond to maintenance emergencies and ensure timely resolution of issues to maintain operational continuity.
• Contractor Coordination: Manage relationships with external contractors, ensuring that work is completed to specifications and within budget.
• Compliance: Ensure all maintenance activities comply with federal regulations, safety standards, and organizational policies.
• Reporting: Maintain accurate records of maintenance activities, including work orders, inspections, and repairs. Provide regular reports to management.
• Budget Management: Assist in the preparation and management of the maintenance budget, ensuring cost-effective operations.
• Stakeholder Communication: Maintain strong working relationships with key stakeholders, including military personnel and government officials.
• Accountable for ensuring that Serco’s interests are represented in joint partnerships or ventures.
• Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
• Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
• Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Federal, Serco and customer safety regulations and procedures.
• Other related duties relevant to this position as may be required.

Qualifications

JOB REQUIREMENTS

Education/Certifications

• Diploma or Degree in Facilities Management, Engineering, or a related discipline from an accredited institution.
• Certifications: Relevant certifications such as Certified Facility Manager (CFM) or Building Operator Certification (BOC) are highly desirable.
• Must be able to obtain and maintain a minimum Secret Government of Canada security clearance (required).
• Possess a valid Driver’s License.

Experience

• Minimum of 5 - 7 years of demonstrated work experience in building maintenance, preferably in a government or military setting.
• Previous experience in a supervisory or managerial role within building maintenance.
• Extensive technical skills and experience with maintenance of mechanical, electrical, and structural systems.
• Strong leadership skills with the ability to manage and motivate a team.
• Proficient in the use of maintenance management software and MS Office suite.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex maintenance issues.
• Effective communication skills, both written and verbal, with the ability to interact with a diverse range of stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Commitment to providing excellent customer service to building occupants.

MENTAL AND PHYSICAL EFFORT:

• Mental: Activities are moderate intensity at more than 4hrs/day or high intensity at 2-4hrs/day.
• Physical: Activities are low intensity, less than 2hrs/day. Must have ability to perform physical tasks such as lifting, climbing, and working in confined spaces.

Working Conditions:

• Some exposure to disagreeable elements including to work in various environments, outdoor settings and at heights.
• Minor risk of injury, harm or illness.