Maintenance Manager

The Maintenance Manager will ensure the continued growth and development of the maintenance team and the overall building improvement while maximizing operational efficiencies, customer service, and profitability.

Responsibilities:

1. Creates and implements a departmental plan and measurable objectives for the Maintenance department that supports the Company’s overall strategy, i.e., including preparation of the Operating and Capital budgets.
2. Collaborates with other Managers, Supervisors, and Ambassadors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed upon solutions.
3. Understands what is going on in the Maintenance operation, forecasts and proactively addresses needs and situations, by working with Hotel management team to effectively schedule and prioritize maintenance and repair of physical structures on the property site as well as invest in capital upgrades.
4. Forecasts labour costs, production schedules, and operating implications.
5. Adheres to departmental budgets and prioritizes resource allocations appropriately.
6. Focuses on short and long-term priorities, maintaining a big picture perspective.
7. Ensures the department’s compliance to relevant legislation and regulations (i.e., WCB, employment standards, OH&S).
8. Manages and oversees the work of others within Maintenance including ongoing management responsibilities such as delegating work flow, motivating and providing guidance to team members, communicating goals, and following up on specific internal/external inquiries for Maintenance.
9. Monitors the quality of work and provides feedback on the degree to which operational standards are met.
10. Resolves guest service issues, and identifies potential barriers to guest services; works with others to remove barriers to service excellence across Coast’s operation.
11. Anticipates and is flexible to the changing needs of guests as special events and circumstances arise.
12. Other duties as required.

Skills/Knowledge/Experience:

1. Physical mobility and stamina.
2. Secondary School Diploma.
3. Bachelor's Degree or Diploma or equivalent combination of education and experience an asset.
4. Trade Qualification in one or more of the following: electrical, plumbing, HVAC, or refrigeration.
5. 3 years Journeyman Status with at least 2 years experience leading a team.
6. Extensive experience working with contractors and sub-trades.
7. Registration in an apprenticeship program an asset.
8. Excellent communication, specifically written and oral English, and customer service skills.
9. Ability to lead and motivate others.
10. Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area.
11. Excellent knowledge of health and safety regulations.
12. Workplace Hazardous Materials Information System (WHMIS) training.
13. Intermediate level in the use of MS Office Suite.
14. Experience forecasting and budgeting for a functional area within a property.
15. Exemplifies Coast’s core values and enjoys working in a culture of accountability.
16. Able to work a flexible schedule, which includes evenings, weekends and holidays.