Luxury Watches Sales Specialist #8756

Since 1975 Harmony Jewellers has provided a stunning selection of quality diamonds, estate jewellery, fine watches, custom made jewellery design and an outstanding appraisal service. We provide outstanding service to our customers who return time after time to purchase exquisite pieces! You will learn all aspects of our digital technology adoptions.

Responsibilities

1. First point of contact for Sales Team for watch inquiries.
2. Responsible for the buying of new watches on trade from customers, with guidance from Watch Team Lead.
3. Re-order branded Watches (Tissot, Citizen, Rado, etc.) on a biweekly basis, order monthly, create written process for ordering.
4. Maintain visual merchandising in store for brand awareness of luxury pre-owned watches and branded watches in watch showroom.
5. Responsible for pre-owned luxury watch inquiries, sales, and inventory through online and in-store inquiries.
6. Responsible for setting up watch displays each day and putting away watches at the end of shift.
7. Manage pre-owned luxury watch micro site (project).
8. Oversee Watch service:

• Daily processing of watch batteries.
• Undertake simple watch repairs, such as replacing batteries and watch straps.
• Contact customers with estimates from outside watch makers.
• Monitor turnaround time and delivery on all watch service.
• Process all incoming and completed Watch Service in contact with outside service departments.
• Responsible for pricing watch services with appropriate profit margins.

Store Responsibilities

1. Refer customer complaints related to watches to Watch Team Lead or Owner.
2. Opening / closing store duties.
3. Second point of contact when customers walk in the door, for all sales departments on sales floor, second to watches.
4. Participate in monthly sales meetings with sales associates.