Luxury Showroom Sales Consultant

Company Description

Baths by Design is a showroom division of EMCO Corporation.

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

Why Join Our Team?

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• A healthy work-life balance
• Wellness programs and Employee & Family Assistance Programs
• Employee discounts
  
  

Job Description

Do you have a passion for design and helping others create a beautiful space in their home? Our luxury bath and kitchen specialists are known for their outstanding customer service, vibrant and fun personalities, along with passion and dedication for each project they undertake.

Our showroom is looking for someone who is genuine, patient and creative. Someone who has exceptional verbal communication, organizational skills, as well as a passion for customer service and building strong relationships.

You will be responsible for the delivery of outstanding customer service as you assist our clients in the decision, purchase, and follow up of their bath, kitchen, lighting & hardware needs. You will be accountable for client quotations, product sourcing and after sales service. Relationship building is the key to your success as you will be required to work with homebuyers, interior designers, homebuilders and contractors, as well as the team around you. You will represent Baths by Design in a professional manner. Upholding our core values and ethics is of the highest importance to us.

Additional duties will include:

• Meet or exceed monthly product specific sales and gross profit targets
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Maintain product literature to ensure the most current information is available to customers
• Drive showroom sales through promotions, marketing initiatives and maintaining display materials
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager
  
  

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Previous experience in sales / hospitality / interior design would be an asset
• A minimum of 2 years experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
• Knowledge of kitchen and bath design trends
• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate products to suit customers’ needs and promote the value-added services
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Possess excellent project management skills
• Strong written and oral communication skills
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Valid driver’s license with a clean driver’s abstract
  
  

Additional Information

Salary Range: $45,000 - $50,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.