Luxury Consignment - Resale Buyer - Apparel – Buying

Consignee / Consignor Relationship and Customer Service

1. Assess new consignment items to ensure that they are appropriate for selling.
2. Explain seasonal, conditional, and all other requirements to new consigners.
3. Develop relationships with consignors; learn who VIPs are and be aware of how their accounts are doing.
4. Find out from clients how they heard about the company; why they chose us, and whether they would recommend us to others.
5. Willingly answer questions from current and prospective consignors.
6. Ensure that all employee policies are adhered to during your scheduled shift, including no personal shopping or reserving clothes in your name.
7. Provide quality service and the best possible prices to all customers.

Product Knowledge and Research

1. Raise the level of customer service by being aware of current fashion labels and trends.
2. Observe shopping trends, prices, and merchandising during off-duty time and note any areas that the company could improve upon in order to maintain its high standards and position in the market.
3. Share your knowledge of brands and designers with consignors and staff.

Operations

1. Make sure all sorting and processing of stock is done in an efficient timely manner.
2. Weekly and seasonal tasks are accomplished, scheduled out, and completed.
3. Trade/buyout estimation is done accurately.
4. Knowledge on authenticating luxury goods is continually refined and improved.
5. Communication is constant with both store and resale managers on stock/situations/VIPs.
6. Assist with markdowns as necessary.
7. Assist with store opening and closing procedures, including cash-outs.
8. Ensure that the consignment area is consistently neat and tidy.
9. Participate in store housekeeping schedule.

Requirements

• Passionate about fashion/brands/trends.
• Ability to research information online about brands and prices.
• Love selling and making people happy.
• Enjoy working on a computer for extended periods of time.
• Comfortable making conversation and building client relationships.
• Detail-oriented.
• Can multi-task between sales floor and consignment area.
• Professionally and diplomatically communicate using email, telephone, and in person.

Corporate Culture

• Family-friendly atmosphere.
• Exciting incentives.
• A dynamic, friendly, and fun work environment!