Loss Prevention Systems Technical Specialist

Not just a job…
a community
a partnership
a team

You’ll experience them all at London Drugs. As one of Canada’s most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer-focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Richmond, BC Head Office:

Loss Prevention Systems Technical Specialist

The Loss Prevention Systems Technical Specialist is a member of the Loss Prevention Asset Protection team providing technical expertise, technical project management, and administration of Loss Prevention systems such as networked video and security monitoring, analytics and analysis tools, and traditional security systems.

This position provides operational guidance and recommendations on the deployment and maintenance of Loss Prevention Systems Company-wide.

Roles and Responsibilities:

1. Protect all company assets and reduce losses.
2. Operate, administer, and monitor maintenance of specific Loss Prevention Systems including but not limited to video, access control, intrusion, data analysis, etc.
3. Ensure optimal configuration and user administration of networked loss prevention video surveillance systems.
4. Review and assess Loss Prevention systems performance, make recommendations on solutions for evaluation and implementation.
5. Develop training materials to assist in the development of end-user skills, provide support to department training efforts as required.
6. Participate in vendor relationships related to utilization of equipment, tools, and services.
7. Attend select industry meetings and events; remain current on security technology as it applies to Loss Prevention Systems, including video, intrusion, data, and analytics.
8. Develop technology solutions to security challenges and make recommendations for new Loss Prevention systems.
9. Work with the Asset Protection security design team on store development projects to plan a facility security strategy and design Loss Prevention systems to protect those facilities.
10. Provide guidance and support to stakeholders integrating with Loss Prevention Systems on approved projects.
11. Attend store locations to conduct site inspections of systems under development and established systems for proper functioning.
12. Support internal team utilization of Loss Prevention technology (i.e. Investigations, Response Centre, DSC & Supply Chain Security, and Corporate Security Team).
13. Represent company loss prevention objectives during projects and interdepartmental meetings.
14. Carry communication tools (mobile phone, pager) and respond to after-hours emergencies, and alarm calls as required.
15. Will travel to any company location or on behalf of the company to industry events when required.
16. Will be available to communicate with the LP team, Executive team, and authorities outside of scheduled hours as needed.

The successful candidate should possess the following:

1. Demonstrated analytical, interpersonal, and communication skills.
2. Demonstrated organizational and leadership skills.
3. Demonstrated conflict management and negotiation skills.
4. Ability to cooperate, delegate, and follow up effectively.
5. The ability to be objective in all situations.
6. Demonstrated ability to stay calm, and respond with good judgment in emergency situations.
7. Demonstrated ability to work under strict confidentiality.
8. Advanced knowledge and ability to utilize security systems including CCTV, Access control, Intrusion Systems, Perimeter protection, Asset Tracking, Analytics, Exception Reporting, and architectural hardware.
9. Advanced general computer skills (Windows, Microsoft Office, Outlook, PowerPoint) familiarity with access control, alarm monitoring, DVR and NVR software and hardware platforms is an asset.
10. Proficiency in AutoCAD is preferred.
11. Ability to read construction drawings and electrical diagrams required.
12. Ability to read, evaluate, propose, and write technical or construction specifications as they pertain to security systems and devices.
13. Ability to meet with all levels of management of various London Drugs departments, discuss with confidence ongoing projects and make security recommendations.
14. Working knowledge of security practices, investigative evidence gathering, and functioning of the criminal justice system.
15. Knowledge of criminal code sections and standards of evidence applicable to loss prevention.
16. Knowledge of privacy laws and regulation and how it applies in a retail environment.
17. Initiative to isolate and solve problems.
18. Ability to configure and manage alarm monitoring and systems management tools, preferably Bold Manitou, DLS-5, and Sur-gard Systems.

Education and Knowledge:

1. Security related education (Security Management) or recognized professional accreditation preferred.
2. Industry training or professional certification (i.e. LPC, PSP, or ASP) preferred.
3. Formal security, computer, or technical systems related post-secondary education or a combination of education and experience that yields the required knowledge, strengths and skills.
4. Provincial security worker license, with CCTV installer endorsement required, Security Consultant endorsement preferred.
5. Trade qualification (i.e.: Low voltage, Alarm Installations, etc.) is an asset.
6. Extensive experience in specifying security related systems, hardware, and platforms in new store development or renovations.
7. Experience specifying operation of architectural hardware and deployment of hierarchical keyways to support a security plan.
8. Experience in root cause analysis and post-incident evaluation following a burglary or physical security incident.
9. Experience in developing evidence-based security recommendations and the follow-up implementation of Loss Prevention Systems.
10. Knowledge of basic networking, PC-based security surveillance systems and wireless communication.
11. Training in security design and crime prevention principles (i.e.: CPTED, Protection in Depth, etc.)
12. First Aid and W.H.I.M.I.S. Training.

London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

1. Comprehensive medical, dental, prescription drug and vision coverage for you and your family.
2. Employee Discount Program.
3. Employee Recognition Program.
4. Company matched RRSPs.
5. Ongoing In-House Training & Education Courses.
6. Employee Family Assistance Program.
7. Community Involvement.

If you are a well-organized, self-motivated individual who has a positive attitude and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

Apply Now!

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.