Loss Prevention Associate MARKET MALL

Job Title: Loss Prevention Associate

Location: UNIQLO Market Mall

Reporting to: Area Loss Prevention Manager (+ Store Manager)

About UNIQLO

UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures, and sells clothing under multiple brands including GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices.

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, has a drive for success, and embraces the responsibility of leadership—then you belong at UNIQLO!

Overall Position Overview

Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe apprehension of shoplifters, recovery of merchandise, auditing, use of LP Technology, and training store personnel on Loss Prevention related topics at their location.

Key Responsibilities

1. Implementation and execution of all Loss Prevention initiatives and policies within their assigned location in partnership with Store Management and the Area Loss Prevention Manager, to protect the company’s assets and ensure the safety of all customers and employees.
2. Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives.
3. Detect and identify shoplifters and safely apprehend subjects or recover merchandise in accordance with Federal and Provincial laws, as well as company and department policy. Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis. Track internal investigations and external theft incidents within the department’s case management system in a timely manner.
4. Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management. Follow up as necessary throughout the inventory cycle to ensure compliance and report progress to the Store Manager, Area Loss Prevention Manager, and others as directed.
5. Utilize Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems to identify and act on loss and safety issues within assigned location.
6. Utilize the store RFID Inventory system and be able to provide training to store team members on an ongoing basis. Correct and resolve operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
7. Provide direct support to assigned locations for taking of financial inventory, and RFID based cycle counts as directed.
8. Regularly communicate with other LP team members, and support cross-communication between store team members, and other departments to identify common issues.
9. Other duties as required.

Desired Skills and Experiences

1. Minimum of 5+ years of related experience in Loss Prevention or Asset Protection in a multi-unit capacity.
2. Full understanding of Canadian federal, provincial, and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention.
3. Being provincially licensed is also a requirement for this role.
4. Demonstrated experience in Internal Investigation including use of exception reporting systems as well as managing external apprehension programs.
5. Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters.
6. Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
7. Knowledge of inventory management systems and inventory accuracy principles considered an asset including familiarity with RFID technology.
8. Excellent customer service and communication skills (both written and verbal).
9. Strong attention to detail.
10. Effective time management skills.
11. Problem-solver and results-oriented.
12. Ability to work in a fast-paced environment under pressure.
13. Works well with teams and autonomously.
14. Knowledge and familiarity with using MS Office and G-suite.
15. Ability to work a flexible schedule based on department and company needs.
16. Must be able to stand/walk for entire shift and be able to occasionally lift up to 50 pounds.
17. Regular travel within assigned location(s) is required; other occasional travel may be necessary as per the needs of the business.

Benefits

1. Employee Discount at all UNIQLO Canada retail locations.
2. Group Insurance (Health & Dental).
3. Access to Employee Assistance Program.
4. Competitive compensation range of $20 - $22 per hour commensurate with experience.
5. Opportunities for promotion every 3 months.

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates persons with disabilities. Candidates that are selected for interviews should advise us if they require accommodation.