Logistics Team Lead

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Logistics department is to provide exceptional service and carrier interactions throughout the lifecycle of an order.

DUTIES & RESPONSIBILITIES:

DAY TO DAY ADMINISTRATION (80%)

1. Coordinate and communicate delivery schedules with customers
2. Back end management of Proof of Delivery and carrier invoices
3. Interact with Intermodal/LTL/FTL Consolidation teams to identify and resolve issues
4. Communicate with sales and customer care teams to improve the delivery of our services
5. Provide reports to internal and external customers as required
6. Work closely with carrier to ensure effective execution of goods transportation
7. Organizes and maintains hard copy and electronic documentation supporting order fulfillment, distribution, pricing and contractual obligations
8. Coordinate inventory transfers to stores, photoshoots, markets.
9. Issue credit memos for returned goods

LEAD (20%)

1. Assist in overseeing outbound and inter-company logistics operations (domestic and international)
2. Ensure carrier compliance with company policies and SLAs
3. Prioritize team tasks to meet required completion dates
4. Ensure team is coordinating and communicating delivery schedules with customers
5. Support team in providing reports to internal and external customers as required
6. Work closely with carriers to ensure effective execution of goods transportation

SKILLS & QUALIFICATIONS:

1. 2+ years of related Logistics/Supply Chain/Operations/Inventory/Distribution experience
2. Previous experience leading/coaching/training a team and demonstrated ability to get results
3. Experience with logistics and inventory software - ERP / WMS / TMS systems
4. Highly skilled in building relationships, influencing others, leading change, and developing talent.
5. Knowledge of continuous improvement methodology; experience identifying improvement opportunities and leading teams to complete projects
6. Effective communication and interpersonal skills with the ability to work collaboratively across functions and obtain necessary “buy in” from stakeholders
7. Must be able to multi-task in a fast-paced environment and prioritize duties to meet deadlines daily with limited supervision
8. Proven record of delivering results
9. Strong analytical and problem-solving skills
10. Excellent computer skills; Microsoft Office Excel and Word

WHAT WE OFFER:

1. Competitive salary plus bonus.
2. Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
3. Three weeks of vacation in your first year.
4. Hybrid environment with the opportunity to work remotely for two weeks per year.
5. Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
6. Stocked kitchen with snacks, fresh fruit, coffee, and tea.
7. Ergonomic workstations with sit-stand desks.
8. Free electric vehicle charging at our head office.
9. Generous product discounts for yourself, friends, and family.
10. Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

The salary range for this role is $47,000 - $54,000 per year.

We appreciate hearing from all candidates, however, only those under consideration will be contacted. Moe’s is proud to be an equal opportunity employer who is committed to inclusive hiring practices.