Logistics Coordinator/Truck Brokerage - Road (Montreal)

***DSV Implant at Customer Site in Anjou***

DSV – Global Transport and Logistics

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Job Posting Title: Logistics Coordinator/Truck Brokerage - Road (Montreal)
Time Type: Full Time

Purpose of the position
Logistics Coordinator's primary role is to handle all day-to-day operational elements of our customer’s needs. Seeks out the best methods to move the freight based on customer requirements. Requires flexibility and adaptability to work extended hours in order to meet work demands. Requires the ability to organize and prioritize activities in order to complete tasks and assignments with a high degree of independence, in a timely/efficient manner. Ability to perform with a high level of accuracy.
Performs all necessary Import, Export and Domestic Transportation activities. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department. To anticipate, identify and rectify any exceptions and to keep the customer informed at all times. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.

Key Tasks
• Analyze booking information from customers in order to determine and verify the service requirements, verify the appropriate routes, border crossing points and rates and enter the information in the system.
• Works independently to accomplish tasks within the scope of the job.
• Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
• Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns and problems.
• Effectively and efficiently responding to internal and external client inquiries; resolving any conflicts or problems that might arise; etc.
• Ensuring all client correspondence is maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
• Work with both Internal and External clients to prepare and present quotes. Maintain quotes in the system.
• Contact carriers in order to confirm equipment, expectations and load details.
• Dispatch shipments - Communicate with carriers to monitor freight movement.
• Milestones UPDATE in Real-time environment.
• Optimize DSV profit margin as much as possible without compromising service.
• Monitor carriers who are unresponsive and inform dispatchers and supervisors of escalated issues.
• Update our transportation management system and customer websites of real-time load locations.
• Identify problems proactively and develop creative and efficient solutions.
• Ability to prioritize loads based on importance and delivery date.
• Communicate any modifications to the sales team to update clients.
• Build strong relationships with the carriers assigned through communication and ongoing monitoring of on-time performance.
• Resolve issues with the customer and Dedicated Shipment Coordinators as required.
• Complete performance reports for all carrier-related issues in a timely manner. Notify potential issues to the appropriate parties.
• Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
• Ensures that tracking meets established standards but will escalate for resolution as appropriate.
• Understand current industry market conditions. Communicate any carrier issues that might impact operations.
• Working knowledge of transportation cargo claims, transportation laws and risk management.
• Keep the Operations Team and Sales updated on significant issues or trends.
• Maintaining the confidentiality of client information; maintaining the integrity of shared work files on network system shared programs.
• Meet KPI standards as per company guidelines.
• Collection assistance as required.
• Other duties and assignments as required.

All staff:
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
• It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Function / Market & Industry Knowledge / Business Acumen / Process working
• An understanding of key concepts related to the North American transportation industry including intermodal, highway and temperature-controlled operations; not excluding Hazardous goods and safe transportation. Working knowledge of bonded and non-bonded cargo, oversize equipment. Knowledge of Customs Regulations within the NAFTA region.
• Strong knowledge of North American geography including transit schedules.

Skills & Competencies
• Dedicated commitment to providing superior, timely internal and external customer service.
• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
• Strong problem-solving and decision-making skills in a team environment.
• Highly organized with the ability to multi-task.
• Team cooperation and respect is required.
• Detail-oriented.
• Work well under pressure in a time-sensitive environment.
• Detail-oriented, well organized, and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines.
• Well-developed communication skills, both written and verbal.
• Well-developed multitasking ability.
• Ability to deal with clients and partners in a professional and courteous manner, and to develop professional working relationships.
• Ability to use knowledge of the organization and the supported business unit's uniqueness, to carry out accountabilities.
• Ability to work both independently, as well as contribute to the cohesion of a team.
• Ability to deal with confidential materials in an appropriate manner.

Educational background / Work experience
• College Diploma / University Degree in Business, Logistics or International Trade preferable.
• Minimum 2-3 years in transportation brokerage/3PL.
• Post-Secondary education in a business-related field would be considered an asset. Other professional related training and development to keep skills current, including office productivity software, and related products.
• Very good general business knowledge and specific understanding of the organizational unit, its functions and products.
• Very good understanding of processes, policies and procedures required for providing support to the business unit.

Language Skills
• Excellent English and French communication skills – verbal and written.

Computer Literacy
• Proficient in Microsoft Office i.e. Outlook, Excel, Word.
• Working knowledge of transportation management software i.e. Load Link, PC Miler, etc.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.